{"id":3945200,"url":"https://alion.io/job/ats-test-account-manager","title":"Account Manager","company":{"id":4502761,"name":"ATS Test","domain":null,"url":"https://alion.io/company/ats-test","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T23:03:11Z","employer_posted_date":null,"last_verified_at":"2026-11-01T23:03:11Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Description\n\nAt Ditto, we build software that helps recruitment agencies run their businesses. Our clients spend their days juggling candidates, clients, interviews and the occasional “I’ve decided to stay where I am” five minutes before a placement.\nWe help them keep things moving. And we’re looking for an Account Manager who makes sure they’re getting the most out of Ditto.\nSomeone who picks up the phone, remembers what was discussed and does what they said they would.\n\nThe role\nYou’ll own an established portfolio of recruitment agency clients, working alongside top management and our support, training and technical teams.\n\nYou’ll get to know their businesses, understand how they use Ditto and spot where they need a hand. Sometimes that means coordinating training. Sometimes it means getting an issue in front of the right person. Sometimes it means having a frank conversation with an unhappy client.\n\nYou’ll also coordinate onboarding for new clients and spot opportunities for upgrades or additional products. You’ll qualify those opportunities and bring in top management to close them.\n\nWhat you’ll get stuck into\nBuild proper relationships. Get to know your clients and keep in touch with a purpose. “Just checking in” is a starting point, not the entire account strategy.\n\nHelp clients get more out of Ditto. Look at usage, ask questions and coordinate guidance or training where it will make a difference.\n\nSpot trouble early. A quiet client isn’t always a happy client. Notice the warning signs, have the conversation and follow through.\n\nGet new clients off to a good start. Run welcome calls, agree go-live plans and coordinate migration, setup and training. Stay involved until they’re actively using Ditto.\n\nKeep people in the loop. When something goes wrong, work with support and technical teams and keep the client updated. Nobody enjoys chasing an update.\n\nHandle renewals. Lead renewal and pricing conversations using approved pricing, bringing exceptions to top management.\n\nFind opportunities to grow accounts. Recognise when another Ditto product or an upgrade would genuinely help, qualify the opportunity and hand it over for closing.\n\nKeep your house in order. Maintain useful CRM notes, clear next steps and a weekly account report. Your memory may be excellent. We’d still like the notes.\nYou’ll have access to usage data, subscription information, support history and account records to help you decide where your attention is needed most.\n\nYou’ll fit in well if…\nYou have around 3–5 years of B2B account management or customer success experience and can manage a portfolio independently.\n\nYou build relationships easily and can also hold your own in a difficult conversation.\n\nYou follow through without needing three reminders and a calendar invite.\n\nYou’re organised enough to manage a large portfolio without treating every account exactly the same.\n\nYou’re comfortable learning software, investigating workflows, reproducing issues and explaining integrations in plain English.\n\nYour spoken and written English is excellent. Afrikaans is a bonus.\n\nYou’re happy to travel within South Africa approximately once per quarter.\nSaaS or software experience would be useful. Recruitment industry experience gets you bonus points too.\nWhat success looks like\nClients know who to call, hear from you regularly and get value from Ditto.\nNew clients get a well-coordinated start. Accounts that need attention are spotted early. Commitments are followed through, and the team has a clear view of client risks, progress and opportunities.\nClient retention and revenue retained are the main measures, supported by product adoption, meaningful contact, onboarding progress and qualified growth opportunities.\n\nWhat you can expect\nA Cape Town hybrid working arrangement.\n\nThe opportunity to work alongside top management and help shape how we look after our clients.\n\nSupport, training and technical teams to work with.\n\nAn established client portfolio and the data you need to manage it properly.\n\nKeen? Send us your CV and a short introduction. Tell us about a client relationship you turned around or how you helped someone get more value from a product.\n\nWe’d like to hear what you actually did. “Excellent interpersonal skills” can only tell us so much.","description_format":"text","description_chars":4287,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-08T18:59:55Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.872,"p_room":0.9,"age_days":10,"expected_fill_days":26,"reasons":["seen:10","velocity","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/ats-test-account-manager","json_url":"https://alion.io/job/ats-test-account-manager.json","meta":{"generated_at":"2026-11-12T14:22:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4502761},"rest":"https://alion.io/mcp/rest/get_company?id=4502761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fats-test-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fats-test-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fats-test-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ats-test-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fats-test-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3945200}},{"tool":"search_jobs","arguments":{"company":4502761,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3945200},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}