{"id":3507178,"url":"https://alion.io/job/atscale-support-engineer","title":"Support Engineer","company":{"id":43946,"name":"AtScale","domain":"atscale.com","url":"https://alion.io/company/atscale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-29T04:21:51Z","employer_posted_date":null,"last_verified_at":"2026-10-29T04:21:51Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"The Mission\n\nAtScale is the semantic layer for modern data and AI. We bridge the gap between complex cloud data platforms—like Snowflake, Databricks, and Google BigQuery—and the business users who need consistent, AI-ready analytics. We are looking for a Technical Support Engineer to help us redefine how the world handles business intelligence by providing exceptional technical support and ensuring timely problem resolution for our customers.\n\nThe Impact You’ll Make\nIn this role, you will:\n\nManage and Resolve Technical Cases: Own core case management and customer communication, troubleshooting technical issues and translating system behavior into clear guidance for clients.\n\nPerform Root-Cause Analysis: Analyze logs, replicate customer environments, and troubleshoot issues across cloud data platforms and the AtScale semantic layer.\n\nCollaborate with Engineering: Document clear, actionable escalations for code-level bugs, collaborate with development teams to track fixes, and verify solutions before closure.\n\nWhy You’ll Love It Here\n\nOwnership & Autonomy: You thrive as an individual contributor, owning your outcomes and driving real change.\n\nInnovation-First: Work at the intersection of AI and data at a company hitting its next major inflection point.\n\nCulture of Trust: Enjoy a flexible, remote-friendly environment built on transparency and professional growth.\n\nWho You Are\n\nYou are comfortable in fast-paced environments where priorities can shift quickly.\n\nYou value quality over speed and are curious about using AI to improve efficiency.\n\nYou have experience with cloud data platforms (e.g., Snowflake, Databricks, BigQuery), SQL querying, and enterprise system troubleshooting.\n\nYou are based in or able to work Wast Coast (PT) hours.\n\nThe Perks\n\nCompetitive salary + equity.\n\nUnlimited PTO and comprehensive benefits.\n\nThe chance to shape the future of a global leader in AI-ready analytics.\n\nReady to build the future of data? Visit to learn more.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2008,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["BI & Dashboard Software","Data Transformation & Orchestration"],"lifecycle":[{"event":"open","at":"2026-10-30T05:28:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/atscale-support-engineer","json_url":"https://alion.io/job/atscale-support-engineer.json","meta":{"generated_at":"2026-11-01T17:09:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26270,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":43946},"rest":"https://alion.io/mcp/rest/get_company?id=43946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatscale-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatscale-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatscale-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atscale-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatscale-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3507178}},{"tool":"search_jobs","arguments":{"company":"atscale.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3507178},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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