{"id":3306484,"url":"https://alion.io/job/att-call-center-customer-service-representative-2","title":"Call Center Customer Service Representative","company":{"id":1753140,"name":"AT&T","domain":"att.com","url":"https://alion.io/company/att-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":96,"open_postings":102,"ghost_share":0,"stale_share":0.137,"repost_share":0.049,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-27T01:36:14Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T16:01:56Z","board_verified":false,"closed_at":"2026-10-29T16:01:56Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily goals, you’ll help our customers stay connected to what matters the most.\nHow you’ll make an impact\nAs a Business Premier Service Consultant, you’ll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You’ll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem-solving and communication skills, you’ll deliver excellent customer experiences, collaborate with teams, and stay up to date with the latest technology and offerings.\nWhat your day-to-day will look like\nInstill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.\nSimplify and explain customer bills, rate plans, and features of AT&T’s products and services.\nTroubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.\nEngage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.\nSupport wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.\nAssist customers with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.\nManage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.\nInterface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.\nSupport returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.\nSell products and services, making personalized recommendations based on customer needs.\nPay Transparency\nOur Business Premier Service Consultants earn $23.55. Not to mention paid training and all the other amazing rewards that working at AT&T offers.\nWork a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.\nJoining our team comes with amazing perks and benefits:\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone\nTuition reimbursement program\nPaid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.\nPaid Parental Leave\nMedical/Dental/Vision coverage\n401(k) plan\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nWhat we’re looking for\nAt least one year of customer service experience preferred; call center experience preferred.\nFlexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.\nUnwavering Customer Focus\nStrong Work Ethic\nAdaptability\nProblem-Solving Skills\nAttention to Details\nWork a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.\nCareer possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions\nIf you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!\nIf you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!\nWeekly Hours:\n40Time Type:\nRegularLocation:\nCharlotte, North CarolinaAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.","description_format":"text","description_chars":5577,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-27T01:36:14Z"},{"event":"close","at":"2026-10-29T16:01:56Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/att-call-center-customer-service-representative-2","json_url":"https://alion.io/job/att-call-center-customer-service-representative-2.json","meta":{"generated_at":"2026-10-29T20:56:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31036,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753140},"rest":"https://alion.io/mcp/rest/get_company?id=1753140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatt-call-center-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatt-call-center-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatt-call-center-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/att-call-center-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatt-call-center-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3306484}},{"tool":"search_jobs","arguments":{"company":"att.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3306484},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}