{"id":4285768,"url":"https://alion.io/job/att-lead-product-management-develop-5","title":"Lead Product Management & Develop","company":{"id":1753140,"name":"AT&T","domain":"att.com","url":"https://alion.io/company/att-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":95,"open_postings":125,"ghost_share":0.016,"stale_share":0.104,"repost_share":0.064,"time_to_fill_p50_days":25,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":143800,"max":215800,"currency":"USD","period":"year","gross":null,"usd_annual":215800},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T21:46:22Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:46:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.\nLead Product Management & Develop - Wireline Transformation and Legacy Product Retirement\nIntroduction\nBuild a more connected world by transforming the customer experience and helping customers transition to modern products and technologies. Our Product teams help shape the future of connectivity by simplifying platforms, improving operations, and delivering solutions that meet evolving customer needs. In this role, you’ll lead strategic wireline transformation initiatives that retire legacy voice products, platforms, services, technologies, and processes. Your work will help protect service continuity, improve the migration experience, reduce operational complexity, and advance the business toward its target end state.\nJob overview\nAs a Lead Product Manager for Wireline Transformation and Legacy Product Retirement, you’ll define and execute transformation roadmaps, develop product-sunset strategies, evaluate customer and business impacts, and coordinate customer migrations to target products and technologies.\nYou’ll partner closely with customer-care call centers and teams across network, engineering, operations, sales, marketing, finance, legal, regulatory, and corporate communications. Together, you’ll plan operational readiness, prepare customer-care representatives, develop internal and customer-facing communications, monitor performance, and establish feedback loops that support a consistent customer experience throughout each transition.\nWhat you’ll do\nLead transformation and product-retirement strategy: Define and communicate the wireline transformation strategy, roadmap, measurable outcomes, sunset milestones, dependencies, decision points, and readiness criteria for legacy products, platforms, technologies, services, and processes.\nPlan customer migrations: Segment affected customers, establish migration strategies, and define paths to target end-state products or technologies while managing customer retention, service continuity, and escalation risks.\nDevelop business cases and impact assessments: Analyze customer, revenue, cost, network, operational, and state and federal regulatory impacts; create business cases supporting product retirement, platform simplification, and customer migration.\nPrepare customer-care operations: Partner with call-center leaders on contact-demand forecasting, staffing considerations, call-flow planning, operational readiness, and escalation paths. Coordinate agent procedures, training, product-transition guidance, knowledge articles, frequently asked questions, call scripts, and job aids.\nCoordinate communications and technical execution: Develop internal and customer-facing communication plans with customer care, marketing, sales, legal, regulatory, corporate communications, engineering, network, and other stakeholders. Address technical dependencies and decommissioning requirements while keeping representatives informed about milestones, offers, migration options, policy changes, and known issues.\nManage governance, risk, and performance: Lead cross-functional governance, resolve escalations, and manage risks involving billing, ordering, revenue, service continuity, operational readiness, customer migration, and escalation resolution. Track and report migration progress, customer retention, contact volume, customer sentiment, cost savings, and decommissioning progress to senior leadership.\nWhat you’ll need\nProduct-sunset and migration planning: Experience building and executing complex product-retirement, customer-migration, or technology-transformation plans.\nWireline and telecommunications knowledge: Understanding of wireline products, network technologies, service delivery, and related operational processes.\nBusiness-case and roadmap development: Ability to develop business cases, prioritize initiatives, define roadmaps, and establish measurable milestones and readiness criteria.\nData analysis: Ability to interpret customer, financial, revenue, cost, operational, network, and product-performance data and translate findings into recommendations.\nContact-center operational planning: Experience supporting demand forecasting, call-flow planning, workforce considerations, knowledge management, training, communications, and escalation processes.\nRisk and dependency management: Ability to manage cross-functional dependencies and risks involving service continuity, customer migration, billing, ordering, revenue, operational readiness, and platform decommissioning.\nWhat you’ll bring\nEducation or equivalent experience: Bachelor’s degree or equivalent relevant experience.\nRelevant experience: Approximately 5-8 years of product management, business transformation, telecommunications, or related experience.\nTransformation leadership: Experience managing complex product-sunset, customer-migration, or technology-transformation initiatives.\nCustomer-care partnership: Experience partnering with customer-care or contact-center organizations on operational planning, training, and communications.\nCross-functional leadership: Strong communication, presentation, negotiation, and stakeholder-management skills, with demonstrated success managing competing priorities, dependencies, risks, escalations, and senior-leadership updates.\nPreferred experience: Knowledge of consumer wireline products, customer lifecycle management, service migrations, or transformation programs. Familiarity with call-center operations, workforce planning, knowledge management, agent training, and contact-volume forecasting is preferred, along with experience creating customer communications, agent scripts, frequently asked questions, job aids, and escalation procedures.\nHelp shape the future of wireline connectivity by making complex transitions easier for customers and the teams that support them. You’ll have the opportunity to lead high-impact transformation programs, collaborate across the organization, and deliver measurable improvements in customer experience, operational efficiency, and platform simplification.\n\nOur Lead Product Management & Develop jobs earn between $143,800.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.\nJoining our team comes with amazing perks and benefits:\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone\nWeekly Hours:\n40Time Type:\nRegularLocation:\nDallas, TexasSalary Range:\n$143,800.00 - $215,800.00AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. 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