{"id":2981510,"url":"https://alion.io/job/att-lead-servicenow-platform-operations","title":"Lead - ServiceNow – Platform Operations","company":{"id":1753140,"name":"AT&T","domain":"att.com","url":"https://alion.io/company/att-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":96,"open_postings":102,"ghost_share":0,"stale_share":0.137,"repost_share":0.049,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":13,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-29T07:08:35Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Job Description\nRole: ServiceNow Lead - Platform Operations\nLocation: Bengaluru\nExperience: 13+ years\nEmployment Type: Full-Time\nRole Summary\nRole Overview\nThe Platform Operations Lead is responsible for leading enterprise platform operations, ensuring reliability, availability, performance, and operational excellence across critical business platforms. This role provides strategic leadership for production support, Site Reliability Engineering (SRE), service governance, incident management, and continuous improvement initiatives. The individual serves as the primary escalation point for critical issues while driving operational maturity, automation, and stakeholder satisfaction.\nThe position requires deep expertise in ServiceNow architecture, strong leadership capabilities, and experience operating in large-scale, 24x7 enterprise environments.\nKey Responsibilities\n1.Platform Operations Leadership\nOwn end-to-end platform operations and production support delivery.\nEnsure platform availability, stability, scalability, and performance.\nLead 24x7 support operations across multiple teams and technology domains.\nEstablish operational standards, support models, and escalation processes.\n2. Technical Leadership\nProvide architectural guidance to development, support, and integration teams\nProvide technical Consultation on new and existing business initiatives\nLeads Platform Upgrade and Clone activities.\nMentor developers, and engineers across teams\nDrive standardization and reusable design patterns across implementations\nDrive adoption of AI Capabilities including NowAssist, Predictive Intelligence, Agentic AI Solutions.\n3. Platform Governance & Strategy\nEstablish and enforce governance frameworks, design standards, and security controls\nEnsure compliance with data security, regulatory, and audit requirements\nEnsure the reliability, availability and performance of production platforms and applications.\nAutomate operational tasks to improve efficiency and reduce manual effort.\n4. Performance & Optimization\nMonitor platform health, performance metrics, and scalability\nIdentify bottlenecks and drive optimization initiatives\nEnsure high availability and reliability of enterprise systems\n5. Program & Stakeholder Collaboration\nPartner with business stakeholders, product owners, and leadership teams\nDrive solution alignment with business outcomes and operational goals\nCommunicate architecture decisions and trade-offs to technical and non-technical stakeholders\n6. Continuous Improvement & Innovation\nStay updated with ServiceNow releases and emerging technologies\nDrive automation, AI adoption, and operational efficiency initiatives\nIdentify opportunities for platform modernization and technical debt reduction\nRequired Skills & Experience\nExperience\n12+ years of overall IT experience\n5+ years in ServiceNow Platform Operations\nExperience working in enterprise-scale, multi-instance environments.\nPrior experience in telecom/media domain preferred\nPractical implementation experience in AI-enabled workflows, automation, enterprise integrations, and platform modernization.\nTechnical Skills\nStrong expertise in ServiceNow platform architecture (ITSM, ITOM, CSM, etc.)\nHands-on knowledge of:ServiceNow data model, workflows, and scripting\nIntegrations (REST/SOAP APIs, MID Server)\n\nKnowledge of ServiceNow AI capabilities including Now Assist, Generative AI, Virtual Agent, Predictive Intelligence, AI Search, and Agentic AI solutions\nLeadership & Operational Skills\nProven experience working with large technical teams and cross-functional programs\nStrong architectural decision-making and governance experience\nExperience in high-availability and 24x7 support environments\nSoft Skills\nExcellent stakeholder management and communication\nStrong problem-solving and analytical mindset\nAbility to influence and drive alignment across teams\nPreferred Qualifications\nServiceNow Certified System Administrator (CSA) (must have)\nServiceNow Certified Implementation Specialist (CIS)\nServiceNow Certified Application Architect (CAA) or Technical Architect (CTA) preferred\nITIL Foundation Certification\nCloud Practitioner Certification\nWeekly Hours:\n40Time Type:\nRegularLocation:\nIND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator BldgAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.","description_format":"text","description_chars":5129,"description_truncated":false,"requirements":{"experience_years_min":13,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-21T07:13:37Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":0.9,"age_days":17,"expected_fill_days":26,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/att-lead-servicenow-platform-operations","json_url":"https://alion.io/job/att-lead-servicenow-platform-operations.json","meta":{"generated_at":"2026-10-29T11:12:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16936,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753140},"rest":"https://alion.io/mcp/rest/get_company?id=1753140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatt-lead-servicenow-platform-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatt-lead-servicenow-platform-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatt-lead-servicenow-platform-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/att-lead-servicenow-platform-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatt-lead-servicenow-platform-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2981510}},{"tool":"search_jobs","arguments":{"company":"att.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2981510},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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