{"id":3176842,"url":"https://alion.io/job/att-manager-technology-servicenow-development","title":"Manager-Technology (Servicenow development)","company":{"id":1753140,"name":"AT&T","domain":"att.com","url":"https://alion.io/company/att-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":96,"open_postings":95,"ghost_share":0,"stale_share":0.158,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-27T05:46:45Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"ServiceNow","optional":false},{"name":"Spark","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-23T17:38:19Z","employer_posted_date":null,"last_verified_at":"2026-10-23T17:38:19Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Key Responsibilities\n\nOwn the overall roadmap, and execution for ServiceNow projects , ensuring project is executed on time with quality\nLead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to\nDrive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes\nOptimize performance, scalability, and security of ServiceNow environments\nServe as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging\nMentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals\nPartner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives\nEffective project management thru KPIs\nStay up-to-date with emerging ServiceNow features and technology trends, including big data integrations\nFoster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent.\nCommunicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.\n\nQualifications\n\nBachelor's degree in computer science, Information Technology, or a related field (Master's degree preferred).\n12+ years of experience in software development, with at least 3 years in a leadership role managing ServiceNow development and support programs.\nIn-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub\nStrong development skills in Java and JavaScript\nExperience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)\nMicroservices architecture: design and deployment experience in distributed systems\nProficiency in Unix Shell Scripting for systems integration and automation\nFamiliarity with Apache Spark and its integration for analytics/data pipelines is a plus\nDemonstrated leadership managing teams, driving delivery, and guiding technical strategy\nStrong stakeholder engagement, communication, and influencing abilities\nServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA.) strongly preferred\n\nAdditional certifications in DevOps, Java, Kubernetes, or related technologies are a plus\n\nWeekly Hours\n\n40\n\nTime Type\n\nRegular\n\nLocation:\n\nIND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg\n\nAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.","description_format":"text","description_chars":3635,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-23T20:09:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["seen:3","velocity","win:early","comp:brand,attention"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/att-manager-technology-servicenow-development","json_url":"https://alion.io/job/att-manager-technology-servicenow-development.json","meta":{"generated_at":"2026-10-27T05:57:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5888,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753140},"rest":"https://alion.io/mcp/rest/get_company?id=1753140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatt-manager-technology-servicenow-development"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatt-manager-technology-servicenow-development"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatt-manager-technology-servicenow-development"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/att-manager-technology-servicenow-development\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatt-manager-technology-servicenow-development"}]}