{"id":1735143,"url":"https://alion.io/job/att-operations-manager-government","title":"Operations Manager (Government)","company":{"id":1753140,"name":"AT&T","domain":"att.com","url":"https://alion.io/company/att-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":275000,"currency":"USD","period":"year","gross":null,"usd_annual":275000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-03T00:46:10Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-09T02:02:31Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.\nAT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.\nThe Operations Manager will have overall responsibility for the performance, operation and maintenance of services provided on a mission-critical telecommunications network. This leadership position will provide operational direction and governance across the environment and will work across all programmatic functions to establish an integrated operations model focused on reliable service delivery and continuity of operations.\nJob Duties/Responsibilities:\n· Lead the performance, operations, maintenance, and service assurance of critical government network services and enterprise-level operational functions\n· Direct operations governance across the NOC/SOC environment, service desk, incident, problem, change, maintenance, restoration, fault, and performance-management processes\n· Establish operational standards, escalation paths, performance measures, service reviews and continuous-improvement practices\n· Coordinate with program management, engineering, security, test, implementation, BSS/OSS, suppliers, subcontractors and customer stakeholders\n· Ensure new and transitioned services meet operational readiness criteria before production acceptance, including monitoring, documentation, support procedures, training and handoffs\n· Oversee operational reporting, service-level performance, major incident response, root-cause analysis, corrective actions and chronic issue resolution\n· Provide clear operational status, risks, trends, recommendations and recovery strategies to AT&T and customer leadership\nRequired Clearance:\nCustomer Specific Clearances (#clearable)\nRequired Qualifications:\nMinimum 10 years of experience managing services in the operations management of services in Safety-critical Environments as defined by the FAA\nDemonstrated leadership of complex telecommunications, managed network, enterprise IT or mission critical operations\nExperience with network monitoring, service assurance, incident/problem/change management, maintenance, restoration and operational performance\nAbility to lead cross-functional teams and coordinate effectively with customers, suppliers, subcontractors and technical organizations\nStrong executive communication, customer engagement and analytical, organizational, decision making skills.\nundefined\nDesired Qualifications:\nExperience supporting the FAA National Airspace System or equivalent mission-critical federal telecommunications networks.\nExperience with NOC/SOC, service desk, BSS/OSS, service assurance, operational readiness and performance-management environments.\nKnowledge of IT service-management practices; ITIL or comparable certification preferred.\nBachelor’s degree in engineering, Information Technology, Telecommunications, Computer Science, or a related field.\nOur Operations Manager's earn between $125,000 -$275,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.\nJoining our team comes with amazing perks and benefits:\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone\nWeekly Hours:\n40Time Type:\nRegularLocation:\nChantilly, VirginiaAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.","description_format":"text","description_chars":5222,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":10,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-10-03T00:46:10Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.608,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":275000,"is_top_pay":true},"html_url":"https://alion.io/job/att-operations-manager-government","json_url":"https://alion.io/job/att-operations-manager-government.json","meta":{"generated_at":"2026-10-09T03:55:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3183,"day_limit":5000,"remaining_today":1817,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753140},"rest":"https://alion.io/mcp/rest/get_company?id=1753140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatt-operations-manager-government"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatt-operations-manager-government"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatt-operations-manager-government"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/att-operations-manager-government\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatt-operations-manager-government"}]}