{"id":1614863,"url":"https://alion.io/job/att-service-reliability-lead-network-engineer-level-iii","title":"Service Reliability Lead (Network Engineer Level III)","company":{"id":1753140,"name":"AT&T","domain":"att.com","url":"https://alion.io/company/att-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":100,"open_postings":90,"ghost_share":0,"stale_share":0.144,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Networking","role_family":"Networking","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":71600,"max":220946,"currency":"USD","period":"year","gross":null,"usd_annual":220946},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-02-27T00:00:00Z","employer_posted_date":"2026-02-27","last_verified_at":"2026-10-20T06:05:44Z","board_verified":true,"closed_at":null,"days_open":235,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":235},"description":"This position requires office presence of a minimum of 5 days per week and is only located at customer's site.\nAT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.\nOur National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video\nand collaboration services for the full spectrum of operations.\nAT&T has an opening for a Service Reliability Lead to support the Intelligence Community in providing support the customer’s computer data communications systems, providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.\nJob Duties/Responsibilities:\nResponsible for leading a team of 6-10 geographically dispersed FTE’s accountable for the execution of the incident and problem management processes within a complex and robust Intelligence Community communications network.\nResponsible for the training, mentoring, development, and accountability of all personnel assigned to the team. \nResponsible for management of personnel and material resources to ensure tasks and services met or exceed contract SLO/SLA’s in compliance with the contract SOW and QASP.\nResponsible for the oversight of individual and team efficiency and effectiveness by developing and implementing local quality control processes to inspect, measure, and implement solutions to drive performance.\nServes as the technical advisor and Program representative at Site meetings, Program meetings, and Technical Exchanges ensuring programmatic equities are accounted for while balancing the needs of the site, customer, and enterprise.\nTasks internal and external resources (including vendors) to execute network operations and maintenance activities, recapitalizations, and service enhancement projects to restore services, resolve incidents, and improve network reliability/performance. \nCollaborates with managers throughout the program to develop solutions to complex network issues preventing the implementation, operation, and maintenance of communications network physical and logical systems.\nCollaborates with all facets of the Program to develop and implement solutions to drive process improvement, efficiency, and continual service improvement.\nCollaborates with government and contract representatives within the COMM Enterprise to resolve issues, drive efficiencies, develop short/longer term solutions, and ensure Program equities are considered across the incident and problem management disciplines.\nEnsures all products and services comply with regulatory and quality standards, and that Program standards, processes, and procedures are followed.\nAssists Hiring Manager in the acquisition of new talent and employee evaluation processes.\nRequired Clearance:\nTS/SCI with Poly (#tssci) (#polygraph)\nRequired Qualifications:\nCandidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years. Additional required qualifications include:\nCompliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.\nMust have experience leading technical teams of 4-10 FTE’s who are geographically dispersed. \nExperienced in both Network Incident and Problem Management.\nExperienced in trouble shooting and developing solutions to network issues that prevent the implementation, operation, and maintenance of communications network physical and logical systems.\nExperienced in Layer 1 and 2 networking concepts and basic routing fundamentals.\nWorking knowledge of ServiceNow or similar IT Service Management (ITSM) products.\nDesired Qualifications:\nITIL Foundation\nOur Service Reliability Lead's earn between $71,600 - $220,946. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.\nJoining our team comes with amazing perks and benefits:\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone\nWeekly Hours:\n40Time Type:\nRegularLocation:\nOmaha, NebraskaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.","description_format":"text","description_chars":5910,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":4,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-10-01T20:27:03Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":235,"expected_fill_days":21,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":220946,"is_top_pay":true},"html_url":"https://alion.io/job/att-service-reliability-lead-network-engineer-level-iii","json_url":"https://alion.io/job/att-service-reliability-lead-network-engineer-level-iii.json","meta":{"generated_at":"2026-10-20T10:32:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11470,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753140},"rest":"https://alion.io/mcp/rest/get_company?id=1753140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatt-service-reliability-lead-network-engineer-level-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatt-service-reliability-lead-network-engineer-level-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatt-service-reliability-lead-network-engineer-level-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/att-service-reliability-lead-network-engineer-level-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatt-service-reliability-lead-network-engineer-level-iii"}]}