{"id":1612686,"url":"https://alion.io/job/att-specialist-software-engineering-service-now-developer-2","title":"Specialist Software Engineering- Service Now Developer","company":{"id":1753140,"name":"AT&T","domain":"att.com","url":"https://alion.io/company/att-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":91,"open_postings":33,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":132},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Platform Engineering","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Active Directory","optional":true}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-11T01:19:37Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Role: ServiceNow Platform Production Support Specialist\nLocation: Bengaluru/Hyderabad\nExperience: 5 + years to 8yrs\nRole Summary\nThe ServiceNow Platform Production Support Tier 1 Engineer is responsible for providing advanced technical support, troubleshooting platform issues, resolving complex incidents, and supporting configuration-level changes. This role acts as the primary escalation point from Tier 1 support and works closely with Tier 2/platform engineering teams for problem resolution and root cause analysis.\nThe role requires hands-on ServiceNow platform knowledge, strong troubleshooting skills, and experience managing production environments.\nKey Responsibilities\nIncident Management\nMonitor ServiceNow queues and handle incoming incidents and service requests.\nLog, categorize, and prioritize incidents based on impact and urgency.\nPerform initial troubleshooting using knowledge articles and standard procedures.\nResolve common issues within defined SLAs.\nEscalate unresolved incidents to Tier 2 or Tier 3 teams with proper documentation.\nRequest Fulfilment\nProcess standard service requests such as:\nUser access requests\nBasic configuration requests\nCatalog request fulfilment\nTenant Application Code Deployment Requests\nEnsure requests are completed within SLA timelines.\nMonitoring & Alerts\nMonitor system alerts, logs, dashboards, and integrations.\nAcknowledge alerts and initiate predefined recovery actions where applicable.\nNotify appropriate teams during system outages or performance degradation.\nUser Support\nProvide first-level support to end users via portal, email.\nAssist users with navigation and usage of ServiceNow modules.\nMaintain clear communication with users regarding incident status and updates.\nDocumentation & Knowledge Management\nFollow standard operating procedures (SOPs) and runbooks.\nCreate and update knowledge articles for recurring issues.\nMaintain accurate ticket documentation and resolution notes.\nSLA & Compliance\nEnsure adherence to SLAs and operational procedures.\nMaintain quality and compliance with support standards.\nParticipate in shift handovers and daily operational reviews.\nRequired Skills\nTechnical Skills\nGood understanding of ServiceNow platform\nExpertise in modules such as:\nIncident Management\nService Request Management\nKnowledge Management\nGood understanding of ITIL concepts\nGood troubleshooting skills in:\nUser access issues\nPortal navigation\nStandard ServiceNow workflows\nIntegration Flows\nAuthentications Method\nUnderstanding of ticketing tools and support processes\nSoft Skills\nStrong verbal and written communication\nGood customer service mindset\nAbility to work in rotational shifts\nStrong attention to detail\nAbility to follow documented processes\nPreferred Qualifications\nServiceNow Certified System Administrator (CSA) and Certified Implementation Specialists(CIS) in any modules\nITIL Foundation Certification - preferred\nSolid Understanding of:Active Directory\nUser management\nEmail and notification troubleshooting\nUpdate Sets and Deployment method\n\nExposure to ServiceNow support environment is a plus\nWeekly Hours:\n40Time Type:\nRegularLocation:\nBengaluru, India, Hyderabad, IndiaAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.","description_format":"text","description_chars":4000,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:23:08Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.795,"p_room":0.75,"age_days":16,"expected_fill_days":23,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/att-specialist-software-engineering-service-now-developer-2","json_url":"https://alion.io/job/att-specialist-software-engineering-service-now-developer-2.json","meta":{"generated_at":"2026-10-11T03:38:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1482,"day_limit":5000,"remaining_today":3518,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753140},"rest":"https://alion.io/mcp/rest/get_company?id=1753140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatt-specialist-software-engineering-service-now-developer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatt-specialist-software-engineering-service-now-developer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatt-specialist-software-engineering-service-now-developer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/att-specialist-software-engineering-service-now-developer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatt-specialist-software-engineering-service-now-developer-2"}]}