{"id":2319961,"url":"https://alion.io/job/att-sr-specialist-software-engineering-servicenow-mid-server-admin-2","title":"Sr Specialist Software Engineering (ServiceNow MID Server Admin)","company":{"id":1753140,"name":"AT&T","domain":"att.com","url":"https://alion.io/company/att-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":90,"open_postings":38,"ghost_share":0,"stale_share":0.395,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"GCP","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-15T15:33:12Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Key Responsibilities\nInstall, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.\n\nAdminister MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.\n\nSupport ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.\n\nMonitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.\n\nPerform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.\n\nConfigure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.\n\nImplement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.\n\nManage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.\n\nDevelop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.\n\nDrive operational improvements through automation, standardization, and root-cause analysis of recurring issues.\n\nRequired Qualifications\nHands-on experience administering ServiceNow MID Servers in enterprise environments.\n\nExperience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.\n\nStrong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.\n\nScripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.\n\nAbility to work effectively in an operational environment (incident response, change coordination, documentation discipline).\n\nRequired Skills (Primary)\nServiceNow MID Server Administration\n\nServiceNow Discovery support\n\nServiceNow Orchestration support\n\nECC Queue monitoring/troubleshooting\n\nProxy configuration & connectivity troubleshooting\n\nTLS and certificate installation/renewal/rotation\n\nPreferred Skills (Secondary)\nLinux administration\n\nDevOps concepts and operational automation practices\n\nSite Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)\n\nNetwork and Internet Security fundamentals\n\nExposure to Public Cloud Security Architectures\n\nExposure to Kubernetes\n\nExposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)\n\nFamiliarity with Edge Computing Architecture concepts\n\nWork Environment / Additional Information\nMID Server environments span both Windows and Linux.\n\nIntegrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.\n\nShift Requirement\nMust be willing to work in rotational shifts supporting a global 24x7 environment.\n\nParticipate in on-call rotations and major incident bridges as required.\n\nWeekly Hours:\n40Time Type:\nRegularLocation:\nIND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator BldgAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.","description_format":"text","description_chars":3934,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-12T05:59:44Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.58,"p_room":0.36,"age_days":42,"expected_fill_days":22,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/att-sr-specialist-software-engineering-servicenow-mid-server-admin-2","json_url":"https://alion.io/job/att-sr-specialist-software-engineering-servicenow-mid-server-admin-2.json","meta":{"generated_at":"2026-10-15T16:29:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753140},"rest":"https://alion.io/mcp/rest/get_company?id=1753140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatt-sr-specialist-software-engineering-servicenow-mid-server-admin-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatt-sr-specialist-software-engineering-servicenow-mid-server-admin-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatt-sr-specialist-software-engineering-servicenow-mid-server-admin-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/att-sr-specialist-software-engineering-servicenow-mid-server-admin-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatt-sr-specialist-software-engineering-servicenow-mid-server-admin-2"}]}