{"id":3855258,"url":"https://alion.io/job/attain-software-support-consultant-3","title":"Software Support Consultant","company":{"id":5712,"name":"Attain","domain":"attain.com","url":"https://alion.io/company/attain","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle","optional":false},{"name":"Agile","optional":true},{"name":"ETL/ELT","optional":true},{"name":"Informatica","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Power BI","optional":true},{"name":"SQL","optional":true},{"name":"SSIS","optional":true},{"name":"Tableau","optional":true},{"name":"Teradata","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-11-06T05:17:30Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T14:50:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Founded in 2018 in Bangalore, the center of India's high-tech industry area, Attain has grown to serve a global client base of startups, early stage companies, and SMEs.\nAttain is US based software company TANGO's India partner. TANGO's software solution helps customers find, build and manage retail and office locations in a single suite/ software platform. Attain supports Tango with services in the areas of development, implementation, QA, and client support.\n Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe. The role requires candidates to work across the following areas:\nSystem design and configuration\nReport design/ development\nTesting\nData conversion\nIntegration design\nSupport\nRequirements:\nAbility to communicate effectively with international team members and clients\nAbility to effectively and quickly understand business processes and understand how technology enables those processes \nGood understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)\nPrior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle’s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.\nInvestigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution\nAbility to investigate challenging tickets from Client and close the tickets\nMonitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations\nStrong understanding of databases like Oracle, SQL Server etc.\nStrong Excel skills\nStrong SQL skills\nApply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion\nCollaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions. Summarize and present results to team members and clients globally\nUnderstand technical requirements to ensure accurate understanding and implementation\nExperience or familiarity with Business Intelligence and Data Visualization tools (Power BI / Tableau / Qlik) is good to have. Ability to work with data and derive meaningful insights through reports or dashboards will be an added advantage.\nThis role has the potential to grow into gaining extensive knowledge within multiple client areas with the ability to provide consulting and expertise on business processes\nAbility to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects\nWillingness to travel internationally as needed to work with client\nWillingness to work from 3 PM IST to 12 AM IST with appropriate breaks for meals\n Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines\n3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements\nExperience with working on Jira, Zendesk and similar tools.\nExtensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies\nHands-on experience in Power BI, Tableau, and Qlik\n Need for immediate joining.\nWork from home.","description_format":"text","description_chars":3785,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-06T06:03:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:3","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/attain-software-support-consultant-3","json_url":"https://alion.io/job/attain-software-support-consultant-3.json","meta":{"generated_at":"2026-11-07T17:34:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5712},"rest":"https://alion.io/mcp/rest/get_company?id=5712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fattain-software-support-consultant-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fattain-software-support-consultant-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fattain-software-support-consultant-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/attain-software-support-consultant-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fattain-software-support-consultant-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3855258}},{"tool":"search_jobs","arguments":{"company":"attain.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3855258},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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