System Administrator - Level II

Job Title: Systems Administrator II

Location: Remote/Hybrid - DHS CISA; approved remote work location within the 50 United States or the District of Columbia. Government facility attendance may be required.

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time; core availability 9:00 a.m. to 3:00 p.m., excluding federal holidays.

Security Requirements: Must successfully complete the required DHS/CISA background investigation and obtain and maintain a favorable Entry on Duty (EOD)/fitness determination and authorized system access. Public Trust processing is subject to DHS/CISA personnel security requirements.

Work Authorization: Must be authorized to work in the United States and meet DHS/CISA personnel and system access requirements.

AttainX is seeking a Systems Administrator II to configure, administer, and sustain CISA’s DocuSign environment and its approved enterprise integrations. This position maintains platform accounts, groups, templates, access settings, monitoring, and operational documentation; supports controlled changes and service continuity; and coordinates with CISA’s Technology Operations Center and the project’s technical teams. The role focuses on SaaS platform administration and supporting integration operations.

Qualifications and Education Requirements:

• Three (3) to five (5) years of related systems administration, enterprise application administration, or SaaS platform support experience.
• A bachelor’s degree in information systems, computer science, information technology, or a related field or equivalent relevant education, training, and experience is preferred.
• Experience administering user accounts, groups, roles, permissions, configuration settings, and enterprise identity integration.
• Experience supporting application availability, performance monitoring, logs, alerts, troubleshooting, and incident escalation.
• Experience implementing controlled configuration changes, updates, release validation, rollback procedures, and maintenance documentation.
• Ability to troubleshoot API, connector, authentication, and data ingestion issues in coordination with development and security teams.
• Knowledge of least-privilege access, secure configuration, credential protection, sensitive information handling, and operational evidence requirements.
• Ability to maintain administrative SOPs, configuration inventories, dashboards, usage reports, user guidance, and support knowledge articles.
• Hands-on administration of DocuSign eSignature, Admin, Monitor, or comparable enterprise e-signature platforms is preferred.
• Experience supporting Microsoft 365, enterprise identity and PIV-enabled authentication, and secure SaaS integrations is preferred.
• Experience supporting Federal environments, security authorization evidence, NIST SP 800-53 controls, and records management or accessibility requirements is preferred.
• A relevant systems administration, cloud administration, or IT service management certification is preferred.
• Must obtain and maintain the required DHS/CISA Entry on Duty or fitness determination, background investigation, and authorized system access.

Job Duties:

• Configure and administer DocuSign accounts, groups, user access, templates, routing rules, administrative policies, alerts, and approved branding.
• Provision, modify, review, and deactivate accounts and permissions through authorized processes; maintain access records and least-privilege configurations.
• Maintain approved integration settings with enterprise identity and collaboration platforms, including Microsoft 365, and troubleshoot authentication and connector issues.
• Monitor platform availability, performance, usage, and operational alerts; support forwarding of security logs through DocuSign Monitor and escalate suspected incidents to authorized teams.
• Execute approved configuration changes, updates, feature enablement, and module activation; validate readiness, document results, and maintain rollback or recovery procedures.
• Perform preventive, corrective, and improvement maintenance within the assigned platform and integration scope; coordinate vendor-managed changes and vulnerability remediation with security and engineering teams.
• Support data ingestion operations, controlled retention settings, and records retrieval; coordinate metadata or archival problems with developers, data analysts, and records personnel.
• Maintain configuration inventories, maintenance logs, licensing and utilization information, dashboards, and monthly operational reporting inputs.
• Provide configuration and operational evidence for continuous monitoring, security authorization, remediation tracking, and applicable data loss prevention controls.
• Coordinate cutover, help desk readiness, Tier 1 knowledge transfer, service level procedures, alerting, and operational advisories with CISA’s Technology Operations Center.
• Maintain administrative SOPs, concepts of operations, user guides, training materials, and support knowledge articles; support administrator and end-user training.
• Support continuity and recovery validation for assigned integrations and downstream repositories; document outages, restoration actions, and handoffs during service transitions.
• Preserve applicable accessibility when configuring or updating administrative screens, dashboards, templates, and generated documents; coordinate testing and remediation with the technical team.

Non-Essential Functions:

Other related duties as assigned.

About Us

AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers’ missions. We support quality, collaboration, and employee growth through teamwork and professional development.

Benefits

We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility.

EEO Commitment:

AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

Accommodations:

Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources.

Physical Demands:

This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation.

Work Environment:

Work is performed primarily at an approved remote work location within the 50 United States or the District of Columbia, with reliable connectivity, a secure workspace, and proper protection of Government equipment and sensitive information. Government equipment must remain within the United States. Government facility attendance may be required, and remote work remains subject to DHS/CISA approval. Employees work an eight-hour day, generally between 8:00 a.m. and 5:00 p.m. Eastern Time, Monday through Friday, excluding federal holidays, with core availability from 9:00 a.m. to 3:00 p.m. Office noise is generally moderate. Occasional evening, weekend, or holiday work may be required for crisis response or critical IT issues.