{"id":1086225,"url":"https://alion.io/job/attentive-ai-customer-success-manager","title":"Customer Success Manager","company":{"id":3301,"name":"Attentive.ai","domain":"attentive.ai","url":"https://alion.io/company/attentive-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":79,"open_postings":15,"ghost_share":0.267,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-07T11:19:08Z","employer_posted_date":"2026-05-07","last_verified_at":"2026-10-22T05:21:08Z","board_verified":true,"closed_at":null,"days_open":167,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":167},"description":"About Attentive.ai:\nAttentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge, Vertex Ventures, Tenacity & Insight Partner that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base.\nJob Description:\nWe are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success in a related field (B2B SaaS, Software etc.). As CSM, you will be responsible for driving onboarding, training and support for customers of Beam AI, our construction takeoff product. This role may include a travel component for visiting customers onsite in the US and Canada.\nResponsibilities of the Role:\nCustomer Onboarding: Oversee the customer onboarding process to ensure it's efficient, scalable, and tailored to different customer segments.\nProduct Adoption and Usage: Implement strategies to drive product adoption and usage, ensuring customers can leverage the full value of the solution.\nUpsell Motion: Drive measurable revenue expansion by proactively identifying and closing upsell opportunities across your portfolio.\nAccount Management and Renewals: Manage key customer accounts to build strong relationships. Work on strategies for renewals and to prevent churn by identifying at-risk customers early and addressing their concerns.\nFeedback Loop and Product Improvement: Gather customer feedback and insights. Work closely with the product team to inform product development and improvements based on customer needs and feedback.\nCustomer Advocacy and Engagement: Promote customer advocacy by identifying opportunities for case studies, testimonials, and referrals. Work with the marketing team to engage with the customer community through events, webinars, and forums.\nMetrics and Performance Analysis: Track key performance indicators (KPIs) for customer success, such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), renewal rates, and churn rate for your accounts.\nRequirements for the Role:\n3+ years of experience in customer success in a related field (B2B SaaS, Software etc.)\nExcellent communication and interpersonal skills, including experience in building strong internal and external relationships\nTrack record of customer facing roles in a fast-paced dynamic environment is preferred\nAn ideal candidate should be empathic, display tact and poise under pressure\nPassion for helping customers succeed\nStrong analytical and problem-solving skills\nAbility to meet deadlines and work under pressure in a fluid environment\nOpen to start-up and evening shift (US business hours)\nIf you're an experienced Customer Success Manager looking to join a fast-growing start-up we want to hear from you!","description_format":"text","description_chars":3063,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Geospatial AI","Construction","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-21T09:20:11Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.466,"p_room":0.28,"age_days":167,"expected_fill_days":71,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/attentive-ai-customer-success-manager","json_url":"https://alion.io/job/attentive-ai-customer-success-manager.json","meta":{"generated_at":"2026-10-22T07:58:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3911,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3301},"rest":"https://alion.io/mcp/rest/get_company?id=3301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fattentive-ai-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fattentive-ai-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fattentive-ai-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/attentive-ai-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fattentive-ai-customer-success-manager"}]}