{"id":1086230,"url":"https://alion.io/job/attentive-ai-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":3301,"name":"Attentive.ai","domain":"attentive.ai","url":"https://alion.io/company/attentive-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":79,"open_postings":15,"ghost_share":0.267,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1000000,"max":3000000,"currency":"INR","period":"year","gross":null,"usd_annual":31725},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-23T09:19:09Z","employer_posted_date":"2025-12-23","last_verified_at":"2026-10-24T16:15:33Z","board_verified":true,"closed_at":null,"days_open":305,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":304},"description":"About Attentive.ai:\nAttentive.ai is a fast-growing vertical SaaS start-up, funded by Insight Partners, PeakXV (Surge), Infoedge, Tenacity and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base.\nJob Description:\nThis Customer Success role at BEAM AI is ideal for engineers, estimators, or project managers from\nmechanical, civil, electrical, or construction backgrounds who want to transition into a client-facing role.\nActing as the technical expert, you’ll bridge communication between customers and the estimating team while driving adoption and success. It’s a great opportunity to leverage your technical knowledge, enhance customer relationships, and be part of a dynamic team disrupting the construction software industry. Proficient at CSA (Civil-Structural-Architectural) trades & MEP trades. In-depth understanding of trades across the CSI master-format.\nResponsibilities of the Role:\nLead and optimize customer onboarding to ensure efficiency and scalability.\nDrive product adoption and usage, enabling customers to realize full value from Beam AI. Manage key accounts, strengthen relationships, and proactively address churn risks while driving renewals.\nRepresent Beam AI on customer calls, clarifying technical queries and communicating requirements to the estimating team.\nTrack and analyze customer success metrics (CSAT, NPS, renewals, churn) to improve outcomes. Identify and execute upsell opportunities, acting as a strategic advisor to accounts.\nFoster customer advocacy through case studies, testimonials, and referrals.\nRequirements for the Role:\nDegree in Mechanical, Civil, Construction, or Electrical Engineering, or relevant experience in construction estimating.\n3+ years of experience in estimating, project management, or client-facing roles particularly for US / Canada customers.\nStrong communication and interpersonal skills with a proven ability to build relationships. Empathy, tact, and professionalism under pressure.\nPassion for customer success and delivering value.\nStrong analytical and problem-solving abilities.\nAbility to meet deadlines and adapt in a fast-paced, fluid environment.\nWillingness to work in a start-up setting and evening shift (aligned to US business hours). Confidence in representing the company on customer calls and explaining technical details clearly.","description_format":"text","description_chars":2666,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Geospatial AI","Construction","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-21T09:20:11Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":304,"expected_fill_days":71,"reasons":["conf:2","ghost","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":31725,"is_top_pay":false},"html_url":"https://alion.io/job/attentive-ai-technical-customer-success-manager","json_url":"https://alion.io/job/attentive-ai-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-24T16:38:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24083,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3301},"rest":"https://alion.io/mcp/rest/get_company?id=3301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fattentive-ai-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fattentive-ai-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fattentive-ai-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/attentive-ai-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fattentive-ai-technical-customer-success-manager"}]}