{"id":3841420,"url":"https://alion.io/job/attentive-program-coordinator-2","title":"Program Coordinator","company":{"id":58450,"name":"Attentive","domain":"attentive.com","url":"https://alion.io/company/attentive","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-05T22:32:02Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T21:12:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\nRecognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\nWith a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!\nAbout the Role\n\nAs a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge, including experience executing email campaigns, journeys, and transactional messaging, brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers.\nYour core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs.\nWhat You’ll Accomplish\nDeliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers\nLeverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI\nExecute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs\nApply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers\nDevelop strong relationships with cross-functional team members and our customers\nManage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform\nProvide creative solutions and execute swiftly keeping the industry's best practices in mind\nTranslate customer feedback into specific product recommendations\nPositioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers\nUpdate internal workflows and documentation so that they remain as accurate as possible\nYour Expertise\nYou have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role\nPrior experience with SaaS or E-Commerce platforms preferred\nFamiliarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus\nYou understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)\nYou are motivated by helping others and derive satisfaction from being part of a team\nYou understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals\nYou are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations\nYou are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively\nYou are proactive and communicative, never shying away from a quick Slack or Zoom\nYou'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.\nFor US based applicants:\nThe US base salary range for this full-time position is $56,000 - $70,000 annually + equity + benefits\nOur salary ranges are determined by role, level and location\nThis role is salaried non-exempt and eligible for overtime compensation\nBy applying for this position, your data will be processed as per Attentive's Privacy Policy.\nAttentive Company Values\nDefault to Action - Move swiftly and with purpose\nBe One Unstoppable Team - Rally as each other’s champions\nChampion the Customer - Our success is defined by our customers' success\nAct Like an Owner - Take responsibility for Attentive’s success\nLearn more about AWAKE, Attentive’s collective of employee resource groups.\nIf you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\nAt Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. 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