Cluster Manager

A. Cluster Warehouse Operations

• • Manage end-to-end warehouse operations across multiple locations covering inbound, storage, inventory, picking, packing, loading and dispatch.
  • Ensure adherence to company SOPs and standardized processes across all warehouses.
  • Monitor unloading, weighing, segregation, QC, GRN, barcoding, put-away, picking and dispatch activities.
  • Conduct regular warehouse visits, operational reviews and process audits.
  • Identify bottlenecks and drive timely corrective actions.
  • Ensure optimum warehouse capacity and space utilization.

B. Inventory Management

• • Drive inventory accuracy across all warehouses through WMS/ERP.
  • Monitor cycle counts, physical verification and stock audits.
  • Investigate and resolve shortages, excess, damages and inventory discrepancies.
  • Ensure proper material location management and traceability.
  • Monitor ageing and non-moving inventory and initiate corrective actions.

C. Fleet & Logistics Management

• • Manage fleet and transportation operations across the cluster.
  • Plan and optimize vehicle deployment based on volume, capacity, routes and TAT.
  • Drive route optimization and maximum vehicle utilization.
  • Coordinate with transporters for timely vehicle placement and dispatch.
  • Monitor vehicle utilization, turnaround time, route adherence and transportation cost.
  • Drive reduction in empty running, waiting time and avoidable transportation costs.
  • Ensure vehicle documentation, loading/unloading and safety compliance.

D. Reverse Logistics & E-Commerce

• • Manage reverse logistics including collection, transportation, receiving, segregation and disposition.
  • Monitor reverse logistics TAT and collection efficiency.
  • Optimize routes and transportation resources.
  • Coordinate with e-commerce and cross-functional teams for smooth execution.

E. E-Waste, EHS & Compliance

• • Ensure safe handling, segregation and storage of e-waste, lithium-ion batteries, electrical/electronic equipment and recyclable materials.
  • Ensure compliance with EHS guidelines, statutory requirements and company SOPs.
  • Drive 5S, housekeeping, safety and safe material-handling practices.
  • Conduct periodic safety and compliance audits across warehouses.

F. Manpower & Team Management

• • Plan and optimize manpower deployment across cluster warehouses.
  • Monitor productivity, attendance and manpower availability.
  • Lead, coach and develop Warehouse Managers / Warehouse In-charges.
  • Define performance targets and conduct periodic reviews.
  • Identify manpower gaps and coordinate with HR for timely recruitment.
  • Build second-line leadership and ensure business continuity.

G. Vendor & Transporter Management

• • Manage warehouse vendors, manpower agencies and transporters.
  • Monitor vendor performance against agreed KPIs/SLA.
  • Conduct periodic performance reviews and drive corrective actions.
  • Ensure vendor compliance with company policies, EHS and statutory requirements.
  • Support cost optimization and commercial initiatives.

H. Equipment & Infrastructure

• • Ensure availability and utilization of MHE, weighing machines, scanners, printers, racks, docks and other equipment.
  • Monitor preventive and breakdown maintenance.
  • Minimize equipment downtime.
  • Identify infrastructure requirements based on business growth and capacity.
  • Coordinate CAPEX/OPEX requirements with relevant stakeholders.