{"id":1219397,"url":"https://alion.io/job/atticus-desktop-support-technician","title":"Desktop Support Technician","company":{"id":3775648,"name":"Atticus Solution","domain":"atticus.ph","url":"https://alion.io/company/atticus-ph","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Crowdstrike","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-04T07:57:59Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-09-30T19:16:30Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Work Arrangement / Work Shift: Remote\nRole Overview:\nThe Desktop Support Technician serves as the first line of response for company employees needing help with accounts, devices, and everyday software issues, working closely with the Director of IT to keep the team running smoothly day-to-day. This role is responsible for maintaining and administering computer systems and networks in a fast-paced, supportive environment. The ideal candidate is ready to apply their existing skills, pick up new ones, and triage incoming helpdesk tickets efficiently.\nWhat You’ll Be Doing:\nTriage and resolve incoming helpdesk tickets in a timely, friendly manner, keeping users updated on status\n\nProvide first-line support for account and access issues - password resets, MFA, and permissions\n\nTroubleshoot everyday software and productivity app issues (email, file storage, collaboration tools)\n\nSet up, configure, and troubleshoot user laptops and mobile devices\n\nMaintain accurate asset management records for company hardware and software\n\nOnboard and offboard users in a timely fashion - account provisioning/deprovisioning, access grants and revocations, device coordination\n\nAssist in reviewing and assigning appropriate user permissions\n\nCreate and maintain knowledge base articles and user guides\n\nFlag and escalate security-relevant issues to the Security team promptly, with clear context\n\nParticipate in implementation work and a variety of company IT projects as they come up\n\nWhat You’ll Need:\nKnowledge and experience supporting Windows endpoints (Windows 11)\n\nKnowledge and experience supporting Apple Mac endpoints (MacBook)\n\nKnowledge and experience with supporting Office 365 applications and systems (Outlook/Email, SharePoint, OneDrive, etc.)\n\nKnowledge and experience supporting Apple iOS and Android devices (phones & tablets)\n\nExcellent customer service skills with strong English reading/writing/speaking skills\n\nMotivated and driven to learn & do more - ready to tackle new problems and new systems\n\n1-3+ years of experience of IT Support with managing end user and IT systems\n\nProlonged periods of sitting at a desk and working on a computer\n\nWhat Will Set You Apart:\nExperience with Microsoft/M365 administration (Entra ID, Intune, Exchange Online, Defender, etc.)\n\nExperience with Enterprise AI management (Claude)\n\nExperience with Freshservice or similar ticketing/service management platforms\n\nExperience with UEM suites like NinjaOne and JAMF / Apple Business Manager\n\nExposure to endpoint security tools (e.g., CrowdStrike, Netskope, VPN)\n\nExperience with networking fundamentals and a security-first mindset\n\nAbout Atticus: \nAtticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. \nAtticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.\nWho We Are:\nWe are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.\nOur team members are proactive and confident -they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.\nWe foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.\nWhy Join Us:\nAt Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.","description_format":"text","description_chars":4408,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Apple Macbook","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-25T11:37:27Z"}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.593,"p_room":0.45,"age_days":26,"expected_fill_days":15,"reasons":["conf:10","velocity","win:tail","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/atticus-desktop-support-technician","json_url":"https://alion.io/job/atticus-desktop-support-technician.json","meta":{"generated_at":"2026-10-02T01:41:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2148,"day_limit":5000,"remaining_today":2852,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}