{"id":1219399,"url":"https://alion.io/job/atticus-it-administrator","title":"IT Administrator","company":{"id":3775648,"name":"Atticus Solution","domain":"atticus.ph","url":"https://alion.io/company/atticus-ph","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Sophos","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-08-26T10:47:33Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-09-29T02:35:54Z","board_verified":false,"closed_at":"2026-09-29T02:35:54Z","days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Work Arrangement / Work Shift: Hybrid / 8:30 AM New Zealand Time (4:30 AM Philippine time)\nRole Overview:\nWe are seeking a highly motivated and customer-focused IT Administrator to join our growing Manila team. This role is heavily focused on Service Desk operations and customer support. You will act as the primary point of contact for our managed services customers, providing technical assistance, troubleshooting issues, and ensuring an exceptional support experience.\nA significant portion of your day will involve handling incoming calls, responding to service requests, communicating with customers, and resolving technical issues across Microsoft 365, Windows, cloud platforms, networking, and endpoint devices.\nIn addition to Service Desk responsibilities, you will assist with infrastructure administration, cybersecurity initiatives, Microsoft 365 management and continuous service improvement.\nThis position offers exposure to a wide range of technologies and provides excellent opportunities for career development within a growing international MSP.\nWhat You’ll Be Doing:\nService Desk & Customer Support\nAnswer inbound customer support calls\n\nAct as the first point of contact for all service requests and incidents\n\nDeliver exceptional customer service and create positive customer experiences\n\nLog, prioritise, categorise and manage support tickets accurately\n\nDiagnose and resolve Level 1 and Level 2 technical issues\n\nEscalate incidents appropriately while maintaining ownership and communication\n\nFollow incidents through to resolution\n\nMaintain regular communication with customers regarding ticket progress.\n\nMeet agreed service levels (SLAs), response times and customer satisfaction targets\n\nBuild and maintain positive relationships with customers\n\nMicrosoft 365 Administration\nAdminister Microsoft 365 environments\n\nSupport Exchange Online, Teams, SharePoint Online and OneDrive\n\nManage user onboarding and offboarding\n\nManage licensing and permissions\n\nSupport Microsoft Entra ID (Azure AD)\n\nConfigure and support multi-factor authentication (MFA)\n\nAssist with Microsoft 365 migrations and tenant administration\n\nInfrastructure Administration\nSupport Windows desktop and server environments\n\nManage Active Directory, DNS, DHCP and Group Policy\n\nMonitor and maintain client systems and services\n\nAssist with patch management and system updates\n\nSupport backup and disaster recovery solutions\n\nAssist in maintaining system documentation and standards\n\nPlan, schedule and perform firmware upgrades for firewalls, NAS devices, switches, wireless access points, printers, UPS devices, and other network-connected infrastructure\n\nUpgrade and maintain firmware on IoT and smart devices where managed as part of client environments\n\nNetwork Support\nTroubleshoot LAN, WAN, wireless and VPN connectivity issues\n\nSupport firewalls, switches and wireless infrastructure\n\nAssist with network monitoring and performance management\n\nWork with vendors and service providers to resolve connectivity issues\n\nCyber Security\nFollow security best practices and company policies\n\nSupport endpoint security solutions\n\nMonitor and respond to security alerts\n\nAssist with vulnerability remediation activities\n\nSupport disaster recovery and business continuity processes\n\nPromote a security-first approach in all support activities.\n\nDocumentation & Reporting\nMaintain accurate ticket records and time entries\n\nCreate and update technical documentation\n\nDevelop knowledge base articles and support guides\n\nParticipate in reporting and operational reviews\n\nEnsure adherence to internal processes and standards.\n\nWhat You’ll Need:\nMinimum 4 years experience in IT Support, Service Desk, Systems Administration, or Managed Services\n\nStrong customer service and communication skills\n\nExcellent spoken and written English\n\nExperience supporting Microsoft Windows operating systems\n\nExperience supporting Microsoft 365 environments\n\nExperience with Active Directory and Microsoft Entra ID\n\nUnderstanding of networking fundamentals including DNS, DHCP, VPN and TCP/IP.\n\nExperience troubleshooting hardware and software issues\n\nStrong analytical and problem-solving abilities\n\nAbility to manage multiple priorities in a fast-paced environment\n\nStrong attention to detail and documentation skills.\n\nHow You Work:\nYou have a genuine passion for customer service and enjoy speaking with customers to understand their needs and help solve problems. You are professional, confident, empathetic, and patient, with a strong sense of ownership and commitment to seeing issues through to resolution. You are proactive and solutions-focused, work effectively both independently and as part of a team, and are committed to continuous learning and development. You also demonstrate a high level of integrity, professionalism, and confidentiality.\nWhat Will Set You Apart:\nExperience working within an MSP environment\n\nMicrosoft certifications\n\nExperience with Sophos solutions\n\nExperience using RMM and PSA platforms\n\nExperience with PowerShell scripting\n\nExperience with SharePoint administration\n\nExperience supporting Apple macOS devices\n\nExperience with VMware or Hyper-V\n\nCybersecurity certifications or exposure.\n\nAbout Atticus: \nAtticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. \nAtticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.\nWho We Are:\nWe are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.\nOur team members are proactive and confident -they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.\nWe foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.\nWhy Join Us:\nAt Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.","description_format":"text","description_chars":6977,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Continuous learning","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-25T11:37:27Z"},{"event":"close","at":"2026-09-29T02:35:54Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/atticus-it-administrator","json_url":"https://alion.io/job/atticus-it-administrator.json","meta":{"generated_at":"2026-09-29T03:33:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3282,"day_limit":5000,"remaining_today":1718,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}