{"id":4057289,"url":"https://alion.io/job/atticus-solution-sap-service-delivery-manager","title":"SAP Service Delivery Manager","company":{"id":3775648,"name":"Atticus Solution","domain":"atticus.ph","url":"https://alion.io/company/atticus-ph","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-11-11T03:56:57Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T12:59:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Work Arrangement / Work Shift: The successful candidate will be deployed to Saudi Arabia\nRole Overview:\nWe are seeking an experienced Service Delivery Manager to oversee enterprise SAP Application Management Services (AMS) governance and operational delivery. In this role, you will be responsible for leading service management processes, tracking SLO reporting, and enforcing ITIL standards across company engagements. You will serve as a key governance lead to ensure high-quality service execution and operational excellence.\nWhat You’ll Be Doing:\nManaging SAP AMS operations with strict adherence to SLO (Service Level Object) tracking and reporting.\n\nOverseeing ITIL Foundation service management processes and governance frameworks.\n\nLeading service delivery operations and managing key stakeholder relations for KSA company engagements.\n\nWhat You’ll Need:\nMinimum of 10 years of total SAP experience, with at least 3 years directly managing SAP Application Management Services (AMS) environments.\n\nITIL Foundation certification with demonstrated hands-on expertise in service management governance.\n\nProven track record in SAP AMS delivery focusing on SLO reporting and operational governance.\n\nExtensive experience managing corporate client engagements within the Kingdom of Saudi Arabia (KSA).\n\nWhat Will Set You Apart:\nProfessional fluency or working proficiency in Arabic.\n\nProven experience supporting government or semi-government sector clients in KSA.\n\nAbout Atticus:\nAtticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams.\nAtticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.\nWho We Are:\nWe are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued. Our team members are proactive and confident-they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working. We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.\nWhy Join Us:\nAt Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. 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