{"id":932916,"url":"https://alion.io/job/attio-named-customer-success-manager","title":"Customer Success Manager","company":{"id":4300,"name":"Attio","domain":"attio.com","url":"https://alion.io/company/attio","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":24,"ghost_share":0,"stale_share":0.083,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":195000,"period":"year","method":"role_seniority_country_cell","sample_n":22},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T21:37:48Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-27T02:17:12Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":41},"description":"Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.\nWe hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.\nIf you want to do the best work of your career, this is the right place.\nAbout the role\nCustomer Success is central to how we build, grow, and deliver value at Attio.\nAs a Customer Success Manager, you'll own a portfolio of our highest-potential customers, building deep relationships and helping them get meaningful value from Attio as their businesses grow.\nAttio has a highly product-led customer base, and many of our most promising customers start as small, fast-growing teams. Success in this role isn't defined by customer size or current spend alone. You'll need to recognize potential early, understand where a customer's business is headed, and help them build the right foundations to scale with Attio.\nThis is a highly consultative and hands-on role. You'll understand each customer's GTM motion, uncover what they're trying to achieve, and translate their business needs into thoughtful recommendations across their workflows, data, and use of Attio. You'll work with fast-moving customers who expect you to bring both strategic thinking and strong product expertise.\nWhat you'll do\nOwn and develop relationships across a portfolio of high-potential customers.\n\nLead customers through onboarding, adoption, ongoing value realization, renewals, and expansion.\n\nDevelop a deep understanding of each customer's business, GTM motion, goals, and challenges.\n\nIdentify potential early within a product-led customer base and help customers deepen their adoption as they grow.\n\nAdvise customers on how to structure their workflows, processes, and use of Attio to support their business.\n\nBalance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration.\n\nBuild relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve.\n\nUse customer data, product insights, and business context to identify risks and opportunities across your portfolio.\n\nIdentify opportunities for deeper adoption and expansion based on customer needs and growth.\n\nPartner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience.\n\nBring customer insights back into Attio to help shape our product and Customer Success motion.\n\nWhat you'll bring\n5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.\n\nExperience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment.\n\nA consultative approach and ability to understand a customer's business before jumping to a solution.\n\nStrong product instincts and a track record of coaching customers on how to get the most out of a complex software product.\n\nComfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams.\n\nExperience owning customer outcomes across adoption, retention, renewals, and expansion.\n\nStrong commercial instincts and an ability to recognize customer potential beyond current spend or company size.\n\nComfort working with fast-growing companies and lean teams where priorities and needs can change quickly.\n\nA data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities.\n\nExperience working at an early- or growth-stage startup.\n\nA proactive mindset and comfort operating with autonomy in a fast-moving environment.\n\nWhat Does the Hiring Process Look Like?\nTalent Introduction\n\nHiring Manager Interview\n\nSolutioning Exercise\n\nMeet the Team: Three focused conversations with key stakeholders\n\nExecutive Leadership Conversation\n\nReferences & Offer","description_format":"text","description_chars":4405,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Sales Enablement"],"lifecycle":[{"event":"open","at":"2026-09-15T12:41:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.839,"p_room":0.9,"age_days":41,"expected_fill_days":76,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/attio-named-customer-success-manager","json_url":"https://alion.io/job/attio-named-customer-success-manager.json","meta":{"generated_at":"2026-10-27T04:53:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4701,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4300},"rest":"https://alion.io/mcp/rest/get_company?id=4300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fattio-named-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fattio-named-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fattio-named-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/attio-named-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fattio-named-customer-success-manager"}]}