{"id":2046168,"url":"https://alion.io/job/attuned-intelligence-ai-solutions-engineer-customer-agents","title":"AI Solutions Engineer, Customer Agents","company":{"id":3784111,"name":"Attuned Intelligence","domain":"attuned-intelligence.com","url":"https://alion.io/company/attuned-intelligence","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":191000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":154},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"LLM","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Tool Use","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-10-07T18:03:20Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T21:08:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Attuned Intelligence\nAttuned Intelligence is automating patient access for community health centers and health systems. We build AI-powered voice agents that automate how patients enter, navigate, and stay connected to care - from the first phone call to a scheduled visit.\nEvery missed call at a health center is a missed appointment. Every language barrier is a gap in care. We exist to close those gaps. Our platform handles hundreds of thousands of calls per month across multiple languages, routing patients to the right care team on the first try - and integrating directly with Epic to automate scheduling, appointment management, and clinical workflows.\nWe're a fast-moving team backed by a deep understanding of agentic systems and healthcare operations with a mission-driven approach to building technology that makes care more accessible and equitable.\nThe role\nWe're looking for a hands-on AI solutions engineer to build and improve agents for our healthcare customers. You'll translate requirements gathered by the Customer Delivery team into reliable agent capabilities, developing prompts, conversation flows, and tool integrations that improve patient access and reduce administrative work.\nPartnering with platform engineers, you'll prototype new capabilities, test the complete experience, and turn recurring customer needs into reusable solutions across the Attuned platform.\nSuccess means customers have reliable agents, know how to use them effectively, and can see measurable improvements in their operations.\nWhat you'll do\nBuild and validate customer solutions. Design prompts, conversation flows, knowledge content, and tool integrations. Test complete experiences against realistic scenarios and customer expectations.\n\nDevelop new agent capabilities. Translate customer problems into new agent behaviors, tools, and workflows. Prototype and validate solutions, building directly where appropriate and partnering with platform engineers on capabilities that require product or infrastructure changes.\n\nTest and troubleshoot systematically. Develop scalable testing systems that can run representative customer scenarios. Reproduce failures, distinguish prompt and configuration issues from model or platform problems, and verify that changes improve the intended behavior.\n\nDrive ongoing customer outcomes. Use call results and feedback gathered by Customer Delivery to recommend and implement agent improvements and identify opportunities to expand the agent's usefulness. Measure progress through successful task completion, patient experience, and reduced staff effort while preserving privacy and appropriate human handoffs.\n\nTurn customer learning into product improvements. Identify needs shared across customers and contribute reusable capabilities, implementation approaches, and recommendations for the product roadmap.\n\nWhat you'll bring\n3-5 years experience with hands-on experience building LLM-based agents, conversational experiences, or workflow automations, with concrete examples of what you built and how you tested it.\n\nExperience with voice AI, conversation design, speech recognition, or text-to-speech systems.\n\nStrong writing and structured reasoning: you can turn an ambiguous request into clear instructions, decision logic, and observable success criteria.\n\nPractical programming or scripting ability, plus comfort working with APIs, JSON, version control, and logs to build and debug workflows.\n\nA methodical approach to troubleshooting. You investigate what happened, reproduce the problem, and validate the fix against the actual user experience.\n\nClear communication with technical and nontechnical teammates, including explaining dependencies and surfacing missing requirements early.\n\nHelpful experience\nAgent tool calling, evaluation frameworks, or automated scenario testing.\n\nCustomer implementations, technical support, or another role that translates real-world operating requirements into working software.","description_format":"text","description_chars":3976,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Washington","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-07T19:37:58Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.945,"age_days":4,"expected_fill_days":7,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/attuned-intelligence-ai-solutions-engineer-customer-agents","json_url":"https://alion.io/job/attuned-intelligence-ai-solutions-engineer-customer-agents.json","meta":{"generated_at":"2026-10-12T22:40:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37046,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3784111},"rest":"https://alion.io/mcp/rest/get_company?id=3784111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fattuned-intelligence-ai-solutions-engineer-customer-agents"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fattuned-intelligence-ai-solutions-engineer-customer-agents"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fattuned-intelligence-ai-solutions-engineer-customer-agents"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/attuned-intelligence-ai-solutions-engineer-customer-agents\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fattuned-intelligence-ai-solutions-engineer-customer-agents"}]}