{"id":3263809,"url":"https://alion.io/job/atturra-servicenow-engineer","title":"ServiceNow Engineer","company":{"id":49892,"name":"Atturra","domain":"atturra.com","url":"https://alion.io/company/atturra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T00:35:28Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"What you’ll be doing\nAtturra is seeking a practical and motivated ServiceNow Engineer to join our Enterprise Application Services team.\nYou will work across multiple customer environments, helping configure, enhance and maintain ServiceNow solutions that support important business and service-management processes. The position combines hands-on platform engineering with technical problem-solving, giving you exposure to different customers, ServiceNow environments and business requirements.\nThis is a junior-to-mid-level opportunity. You may be an early-career ServiceNow professional ready to deepen your engineering capability, or a developing engineer who can already take ownership of well-defined platform changes and technical investigations.\nYou will work alongside experienced engineers and other specialists, with support available when issues require more advanced development, integration or architecture expertise.\nResponsibilities:\nConfigure and enhance ServiceNow solutions in line with customer requirements and platform best practices.\nBuild and maintain forms, fields, tables, notifications, UI Policies, workflows and flows.\nDevelop well-defined platform changes using capabilities such as Business Rules, Client Scripts, Script Includes and JavaScript.\nUse Flow Designer and other platform-native capabilities to improve and automate customer processes.\nTriage and investigate technical problems across customer ServiceNow environments, resolving issues within your capability and collaborating with senior engineers or other specialists when required.\nAnalyse defects and recurring platform issues, clearly document your findings and contribute practical, maintainable fixes.\nDeliver approved minor enhancements and configuration changes across multiple customer environments.\nAssist with integrations, data imports and related technical activities under appropriate guidance.\nSupport testing, release validation, upgrades, patching and post-release checks.\nProduce clear technical documentation, implementation notes, knowledge articles and customer-facing work updates.\nParticipate in code reviews and apply agreed engineering, security and quality standards.\nContribute to backlog refinement, planning, demonstrations and other team delivery activities.\nWork collaboratively with customers, engineers, developers, consultants and technical specialists.\nContinue building your ServiceNow capability through practical experience, formal learning and certification.\nWhat will make you successful in this role?\nEssential:\nPractical experience working with the ServiceNow platform.\nExperience configuring or developing ServiceNow features such as forms, workflows, flows, UI Policies, Business Rules or Client Scripts.\nA working knowledge of JavaScript and an interest in developing stronger software-engineering capability.\nA basic understanding of ServiceNow tables, data relationships and platform configuration.\nThe ability to investigate technical issues logically, identify likely causes and clearly document your findings.\nA customer-focused approach and the ability to communicate effectively with technical and non-technical stakeholders.\nGood organisation skills and the ability to manage work across multiple customer environments.\nA collaborative approach, including a willingness to seek guidance, share knowledge and respond constructively to feedback.\nA commitment to producing reliable, secure and maintainable work.\nCurrent study towards the ServiceNow Certified System Administrator certification.\nAustralian citizenship.\nAn existing Australian Government NV1 security clearance or higher.\nThe ability to work from an Atturra office at least two days per week.\nHighly Preferred:\nCurrent ServiceNow Certified System Administrator certification.\nPreferred:\nJava development experience.\nAn ITIL certification, such as ITIL 4 Foundation.\nExperience with Flow Designer, Script Includes, ACLs, REST APIs, Integration Hub or ServiceNow data imports.\nExperience working with ITSM processes or within an application managed-services environment.\nExposure to Agile or iterative delivery methods.\nServiceNow Certified Application Developer certification, relevant ServiceNow micro-certifications, or progress towards further platform credentials.\nJava experience is treated as complementary engineering capability rather than a primary ServiceNow development requirement. Existing Atturra role material similarly identifies Java development, CSA and ITIL 4 Foundation as valuable supporting qualifications.\nHow the level will work:\nThe role can accommodate candidates across the junior-to-mid-level range:\nAt the junior end,you will deliver clearly defined configuration, development and investigation activities with guidance from experienced team members.\nAt the mid-level end,you will take greater ownership of assigned enhancements and technical issues, work more independently and identify when specialist involvement is required.\nYou will not be expected to independently own complex architecture, major integrations or extensive custom development before you are ready. These activities will be completed collaboratively with senior engineers, developers or architects.\nWhy Join EAS?\nWork across multiple customer ServiceNow environments rather than being limited to a single platform.\nBuild experience across platform configuration, development, technical investigation and customer delivery.\nLearn from experienced ServiceNow engineers and specialists.\nDevelop a pathway towards broader ServiceNow Developer, Technical Consultant or engineering responsibilities.\nContinue building your capability through practical delivery, knowledge sharing and ServiceNow certification.\nWork flexibly while remaining connected to the EAS team through a minimum of two days each week in an Atturra office.\nEligibility and work arrangements:\nApplicants MUST:\nBe located in Australia.\nBe Australian citizens.\nHold an existing Australian Government NV1 security clearance or higher.\nBe able to participate in onshore customer delivery.\nAttend an Atturra office at least two days per week as part of the flexible work arrangement.\nCustomer or engagement requirements may occasionally require additional office or customer-site attendance.\nWhy is this an exciting opportunity?\nAtturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.\nWe currently have 1400+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way.\nOur Cloud Business Solutions team specialises in strategy, migration, and proactive management across large enterprise and small-scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments, enhance productivity, and ensure business continuity.\nThis is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.\nWhat our people say:\n“We are working towards a very bright future.”\n“It's a company with vision and a promising future.”\nWhy you’ll love working here\nCulture of possibility\nAt Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.\nA strong set of company values\nOur culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.\nValuable employee benefits\nEmployee benefits, recognition, and wellbeing platform\nCareer growth via succession planning, internal promotions, and mentorship opportunities\nOngoing investment in professional development through industry and technology certifications, and study assistance\nMental health support through our Employee Assistance Program\nSupport for family and caring responsibilities, including paid parental leave\nEmployee referral program, with monetary incentives offered \nCommitment to Diversity, Equity, and Inclusion\nAt Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds - including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.\nSupporting Australia’s veterans\nWe are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.\nWhat our people say:\n“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”\n\nHow to apply\nAll applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting.\nhttps://atturra.com/au-en/careers\nTalent Pool\nThis recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months.\nRecruitment Agencies and Headhunters\nOur Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy.\n\nSubmissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters.\n\nAgencies interested in joining our official supplier list may send an expression of interest to . Please note, our supplier list is reviewed annually.\n\nThis document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. 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