{"id":3509831,"url":"https://alion.io/job/atturra-servicenow-functional-consultant","title":"ServiceNow Functional Consultant","company":{"id":49892,"name":"Atturra","domain":"atturra.com","url":"https://alion.io/company/atturra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canberra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":146000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1665},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-06T12:12:27Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"What you’ll be doing\nAtturra is seeking an experienced Functional Consultant / Business Analyst to join our growing ServiceNow practice.\nThe Senior ServiceNow Functional Consultant / Business Analyst is responsible for engaging with customers and business stakeholders to understand business problems, elicit and shape requirements, and translate those requirements into a clear, prioritised and delivery-ready backlog.\nThe role ensures user stories and acceptance criteria are sufficiently detailed, testable and traceable, while guiding stakeholders toward platform-native ServiceNow capabilities and avoiding unnecessary customisation.\nThis is a senior customer-facing consulting role. The position may work across multiple customer engagements or be embedded within a dedicated customer environment, depending on delivery requirements. It works closely with product owners, project managers, solution architects, technical consultants, developers, testers and customer stakeholders throughout discovery, design, build, validation, acceptance and transition activities.\nKey Accountabilities:\nBusiness analysis and requirements shaping\nPlan and lead discovery activities, stakeholder interviews, requirements workshops and process-analysis sessions with business and technical stakeholders.\nElicit, analyse, challenge, validate and document business, functional and non-functional requirements, including assumptions, constraints, dependencies and business rules.\nClarify the underlying business problem and desired outcomes before progressing proposed features or solution requests.\nShape requirements so they are aligned with native ServiceNow capabilities, product direction and implementation best practices, and clearly explain trade-offs where requested outcomes would require customisation.\nMaintain traceability between business outcomes, requirements, process decisions, user stories, acceptance criteria, solution behaviour and customer acceptance.\nIdentify ambiguity, conflicts and gaps early, facilitate decisions, and escalate matters requiring architectural, commercial or delivery authority.\nUser stories, acceptance criteria and backlog management\nTranslate approved requirements into clear, concise and delivery-ready epics, features and user stories.\nDefine testable acceptance criteria that describe expected behaviours, business rules, data needs, exception paths and user outcomes.\nWork with customer product owners and delivery leads to establish, structure, prioritise and maintain the product and delivery backlog.\nLead or support backlog refinement sessions, ensuring work is understood, appropriately sequenced and ready for estimation and sprint planning.\nMaintain backlog quality by managing duplication, dependencies, outstanding decisions, scope boundaries and changes to agreed requirements.\nCollaborate with technical team members to confirm feasibility, identify technical enablers and split work into deliverable increments without losing the intended business outcome.\nSupport testing and customer acceptance by clarifying requirements, resolving defects or interpretation issues, and confirming delivered outcomes against acceptance criteria.\nCustomer workshops, demonstrations, showcases and training\nPrepare, facilitate and document customer workshops across discovery, requirements, process design, co-design, validation and solution playback activities.\nCreate clear agendas, workshop materials, process views, decision points and follow-up artefacts that enable productive stakeholder participation and timely decisions.\nLead customer demonstrations, sprint showcases and solution playbacks to validate direction, explain solution behaviour, gather feedback and confirm alignment to business needs.\nConvert workshop, demonstration and showcase outcomes into decisions, refined requirements, user stories, acceptance criteria and backlog updates.\nPrepare and deliver customer training and knowledge-transfer sessions for relevant processes and ServiceNow capabilities.\nAdapt facilitation, presentation and training approaches for business, operational, technical and executive audiences.\nServiceNow functional design and platform alignment\nApply practical ServiceNow platform knowledge to shape requirements and functional designs that are maintainable, scalable and aligned with out-of-the-box capabilities.\nProvide functional input into form and workspace design, fields, UI policies, service catalogue items, workflows and Flow Designer automations, Playbooks, portal experiences, notifications and related platform features.\nUse demonstrations, prototypes and platform walkthroughs where useful to validate requirements and support stakeholder decision-making.\nDocument functional designs, process flows, solution behaviour, decisions and configuration intent at a level suitable for technical implementation and testing.\nWork with solution architects, technical consultants and developers when requirements involve scripting, integrations, complex data structures, security or architecture decisions.\nRecognise when specialist technical or architectural involvement is required and escalate early.\nDelivery collaboration and quality\nParticipate actively in Agile and hybrid delivery activities, including planning, refinement, stand-ups, reviews, showcases and retrospectives as required.\nCollaborate with project managers to maintain alignment between requirements, backlog items, delivery scope, milestones and customer expectations.\nWork with testers and customer representatives to support test planning, scenario definition, user acceptance testing and resolution of requirement-related issues.\nApply ServiceNow Now Create methodology and relevant ServiceNow best-practice resources when planning and supporting delivery.\nContribute to reusable templates, workshop packs, process assets, training materials and functional delivery standards within the ServiceNow Practice.\nCommunicate progress, decisions, risks, issues and impacts clearly to both technical and non-technical stakeholders.\nEssential experience and capabilities:\nSenior-level experience in a ServiceNow functional consulting, business analysis or closely related customer-facing delivery role.\nAt least 5 years of relevant ServiceNow implementation, functional consulting, business analysis or platform-delivery experience.\nDemonstrated experience eliciting, analysing, documenting and validating business and functional requirements.\nDemonstrated experience writing high-quality user stories and clear, testable acceptance criteria.\nPractical experience establishing, refining, prioritising and maintaining delivery backlogs in Agile or hybrid delivery environments.\nStrong experience preparing and leading end-to-end customer workshops, including discovery, requirements, process design, validation and solution playback.\nExperience delivering customer demonstrations, showcases or solution playbacks and incorporating feedback into requirements and backlog items.\nStrong stakeholder-management, facilitation, presentation and written communication skills, including the ability to manage conflicting viewpoints and guide decisions.\nSufficient ServiceNow platform knowledge to shape requirements toward native capability and explain the implications of configuration, customisation and design choices.\nPractical knowledge of ServiceNow forms, workflows and Flow Designer, Playbooks, service catalogues and portal or user-experience design.\nAbility to collaborate effectively with product owners, project managers, architects, developers, technical consultants, testers and customer stakeholders.\nPragmatic judgement, attention to detail and a strong focus on traceability, maintainability, usability and customer outcomes.\nServiceNow domain experience:\nExperience delivering solutions in one or more of the following areas is desirable:\nIT Service Management (ITSM)\nCustomer Service Management / CRM\nHuman Resources Service Delivery (HRSD)\nCore or Enterprise Business capabilities\nStrategic Portfolio Management (SPM)\nField Service Management (FSM)\nPublic Sector Digital Services (PSDS)\nHighly desirable experience:\nExperience using ServiceNow Now Create methodology and ServiceNow best-practice resources.\nExperience preparing and delivering end-user, process-owner or administrator training and knowledge-transfer sessions.\nExperience developing workshop packs, process maps, playback materials, training guides and functional design artefacts.\nExperience working with Australian Government, regulated or security-sensitive customer environments.\nExperience contributing to multiple concurrent customer engagements or transitioning between different customer delivery contexts.\nPreferred certifications:\nServiceNow Certified Business Analyst\nServiceNow Certified System Administrator\nServiceNow Certified Implementation Specialist in a relevant product area\nServiceNow Micro-Certification - Flow Designer\nRelevant ServiceNow user-experience, portal, catalogue or Playbook credentials\nITIL 4 Foundation or a comparable service-management credential\nEligibility and work context:\nApplicants must be Australian citizens.\nApplicants must hold a current Australian Government NV1 security clearance or higher.\nThe role is based in Australia and supports onshore customer delivery.\nThe role may operate across multiple customer engagements or be embedded in a dedicated customer environment, depending on delivery needs.\nWorking arrangements and customer-site attendance will be subject to the requirements of the assigned engagement.\nWhy is this an exciting opportunity?\nAtturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.\nWe currently have 1400+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way.\nOur Cloud Business Solutions team specialises in strategy, migration, and proactive management across large enterprise and small-scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments, enhance productivity, and ensure business continuity.\nThis is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.\nWhat our people say:\n“We are working towards a very bright future.”\n“It's a company with vision and a promising future.”\nWhy you’ll love working here\nCulture of possibility\nAt Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.\nA strong set of company values\nOur culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.\nValuable employee benefits\nEmployee benefits, recognition, and wellbeing platform\nCareer growth via succession planning, internal promotions, and mentorship opportunities\nOngoing investment in professional development through industry and technology certifications, and study assistance\nMental health support through our Employee Assistance Program\nSupport for family and caring responsibilities, including paid parental leave\nEmployee referral program, with monetary incentives offered \nCommitment to Diversity, Equity, and Inclusion\nAt Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds - including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.\nSupporting Australia’s veterans...","description_format":"text","description_chars":14175,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Parental leave","Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-30T07:14:11Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.783,"p_room":0.45,"age_days":53,"expected_fill_days":31,"reasons":["conf:4","velocity","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/atturra-servicenow-functional-consultant","json_url":"https://alion.io/job/atturra-servicenow-functional-consultant.json","meta":{"generated_at":"2026-11-06T13:46:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49892},"rest":"https://alion.io/mcp/rest/get_company?id=49892"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatturra-servicenow-functional-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatturra-servicenow-functional-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatturra-servicenow-functional-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atturra-servicenow-functional-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatturra-servicenow-functional-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3509831}},{"tool":"search_jobs","arguments":{"company":"atturra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3509831},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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