{"id":3509830,"url":"https://alion.io/job/atturra-servicenow-solution-architect-2","title":"ServiceNow Solution Architect","company":{"id":49892,"name":"Atturra","domain":"atturra.com","url":"https://alion.io/company/atturra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":201000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":545},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-12T15:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-31T20:40:47Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"What you’ll be doing\nAtturra is seeking an experienced ServiceNow Solution Architect to join our growing ServiceNow practice.\nThe ServiceNow Solution Architect is accountable for leading customer engagement and solution design activities across ServiceNow transformation initiatives. The role translates business objectives and functional requirements into practical, secure, scalable and maintainable ServiceNow solutions, while remaining close to implementation and customer outcomes.\nOperating at Senior to Principal level, the role provides technical delivery leadership, supports presales solutioning, mentors’ delivery practitioners and contributes reusable architecture patterns and practice assets. The role works across industries and helps customers use ServiceNow beyond traditional IT service management to enable broader business and technology workflows.\nRole scope:\nLead architecture and design activities from discovery and co-design through implementation, validation and transition.\nOperate across business, application, technical and solution architecture concerns, applying pragmatic judgement to balance standard platform capability, configuration, integration and delivery constraints.\nGuide multidisciplinary delivery teams, including functional consultants, technical consultants, developers, testers and project managers.\nContribute to presales activities through solution definition, estimates, demonstrations, proposal inputs, presentations and bid support.\nContribute to the maturity of the ServiceNow Practice through mentoring, standards, reusable intellectual property and knowledge sharing.\nKey responsibilities and accountabilities:\nCustomer engagement and co-design\nPlan and lead customer workshops covering discovery, requirements, design, validation, solution playback and decision-making.\nEngage business, technical and delivery stakeholders to clarify objectives, constraints, priorities, risks and solution options.\nExplain technical concepts, trade-offs, impacts and recommendations clearly to both technical and non-technical audiences.\nTranslate workshop outcomes into agreed design decisions, architecture artefacts, delivery guidance and backlog inputs.\nOperate as a trusted technical adviser and maintain constructive customer relationships throughout the engagement.\nSolution and technical architecture\nTranslate business requirements and customer objectives into clear ServiceNow solution and technical designs.\nProduce and maintain delivery-ready architecture artefacts, including solution designs, technical designs, decision records, integration designs and relevant security considerations.\nDesign scalable, secure and maintainable solutions across workflows, data models, platform configuration, integrations, identity, access controls and user experience.\nAssess how design choices affect implementation complexity, maintainability, performance, security, scalability and customer outcomes.\nPromote platform-native capability and appropriate reuse while limiting unnecessary customisation and technical debt.\nEnsure architectural decisions are traceable and aligned with agreed customer standards, ServiceNow good practice and delivery constraints.\nTechnical delivery leadership\nProvide architecture direction to delivery teams throughout implementation.\nReview solution options, detailed designs and technical approaches for alignment with the agreed architecture and quality expectations.\nSupport backlog refinement, sprint planning, demonstrations, testing, defect resolution and release or transition activities where architectural input is required.\nResolve technical ambiguity and make timely, pragmatic design decisions that support customer outcomes.\nIdentify architectural, technical, security and delivery risks early, and work with project leadership to manage or mitigate them.\nWork closely with project managers on sequencing, dependencies, estimates, assumptions, milestones and technical delivery risks.\nPresales and solutioning\nSupport qualification and shaping of ServiceNow opportunities by clarifying customer needs, scope, assumptions and solution options.\nProvide architecture and technical inputs to estimates, proposals, statements of work, presentations and bids.\nDevelop and deliver demonstrations, prototypes and platform walk-throughs that communicate the proposed solution and its value.\nIdentify delivery dependencies, constraints and risks that should be reflected in commercial and delivery planning.\nCollaborate with sales, practice leadership and other Atturra capability teams to shape integrated customer solutions.\nPractice leadership and capability development\nMentor architects, consultants and developers through coaching, design reviews and knowledge sharing.\nContribute reusable reference architectures, design patterns, templates, accelerators, standards and delivery guidance.\nPromote consistent architecture and design practices across engagements.\nSupport continuous improvement of ServiceNow offerings, delivery methods and technical quality.\nDemonstrate professional judgement, accountability, collaboration and customer focus expected at Senior to Principal level.\nSkills and experience:\nEssential\nSenior-level experience in ServiceNow solution architecture, technical architecture, platform architecture or senior technical delivery.\nDemonstrated ability to lead customer workshops and convert business needs into implementable ServiceNow designs.\nStrong hands-on understanding of how ServiceNow solutions are configured, extended, integrated, secured and delivered.\nStrong understanding of ServiceNow platform architecture, workflows, data models, integrations, security, access controls, performance and scalability.\nExperience producing clear, delivery-ready architecture and design documentation.\nExperience leading or guiding multidisciplinary technical delivery teams.\nExperience supporting delivery planning, estimation, dependencies, risk management and technical governance.\nExperience contributing to presales solutioning, customer demonstrations, proposal inputs or bids.\nStrong stakeholder engagement, facilitation and written and verbal communication skills.\nAbility to work effectively across different industries, customer environments and delivery models.\nPragmatic judgement that balances architectural integrity, customer outcomes and delivery feasibility.\nServiceNow capability\nThe role requires broad ServiceNow platform capability rather than narrow specialisation. The position holder should be able to understand customer needs across multiple ServiceNow capability areas, shape integrated solutions and identify when deeper product specialists are required.\nCustomer Service Management (CSM)\nHuman Resources Service Delivery (HRSD)\nCore Business Suite (CBS)\nPublic Sector Digital Services (PSDS)\nEnterprise Asset Management (EAM)\nStrategic Portfolio Management (SPM)\nField Service Management (FSM)\nIT Service Management (ITSM), integrations and enterprise workflow use cases\nQualifications and certifications”\nServiceNow Certified Technical Architect (CTA) is preferred.\nOther current ServiceNow certifications relevant to architecture, implementation or platform delivery are desirable.\nExperience with ServiceNow NowCreate or another structured ServiceNow delivery methodology is desirable.\nContinued professional development and maintenance of relevant ServiceNow capability and certifications are expected.\nEligibility and employment conditions:\nAustralian citizenship is mandatory.\nAn existing Australian Government security clearance is preferred.\nThe position is permanent and full-time.\nThe role is based in Australia and forms part of an onshore Australian delivery team.\nLocation is flexible, with preference for a location where Atturra has an office.\nThe position may require attendance at Atturra or customer sites in line with engagement requirements.\nKey working relationships\nCustomer executives, business stakeholders, product owners, architects and technical teams.\nAtturra ServiceNow Practice leadership, architects, functional consultants, technical consultants, developers and testers.\nProject managers, sales and presales stakeholders, and other Atturra practices involved in integrated customer solutions.\nWorking Conditions:\nEmployment Type - Permanent or Contract \nOffice Location - Open \nMust have an active AGSVA NV1 clearance minimum\nWhy is this an exciting opportunity?\nAtturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.\nWe currently have 1400+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way.\nOur Cloud Business Solutions team specialises in strategy, migration, and proactive management across large enterprise and small-scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments, enhance productivity, and ensure business continuity.\nThis is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.\nWhat our people say:\n“We are working towards a very bright future.”\n“It's a company with vision and a promising future.”\nWhy you’ll love working here\nCulture of possibility\nAt Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.\nA strong set of company values\nOur culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.\nValuable employee benefits\nEmployee benefits, recognition, and wellbeing platform\nCareer growth via succession planning, internal promotions, and mentorship opportunities\nOngoing investment in professional development through industry and technology certifications, and study assistance\nMental health support through our Employee Assistance Program\nSupport for family and caring responsibilities, including paid parental leave\nEmployee referral program, with monetary incentives offered \nCommitment to Diversity, Equity, and Inclusion\nAt Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds - including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.\nSupporting Australia’s veterans\nWe are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.\nWhat our people say:\n“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”\n\nHow to apply\nAll applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting.\nhttps://atturra.com/au-en/careers\nTalent Pool\nThis recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months.\nRecruitment Agencies and Headhunters\nOur Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. 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