{"id":1839035,"url":"https://alion.io/job/atturra-servicenow-solution-architect","title":"ServiceNow Solution Architect","company":{"id":49892,"name":"Atturra","domain":"atturra.com","url":"https://alion.io/company/atturra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":186000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":386},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-13T16:00:00Z","employer_posted_date":"2026-09-13","last_verified_at":"2026-10-12T19:56:05Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"What you’ll be doing\nAtturra is seeking an experienced and motivated ServiceNow Platform Architect to join our growing ServiceNow practice.\nThis role is ideal for a certified ServiceNow architect who is passionate about helping organisations move beyond traditional ITSM and leverage the platform to design and deliver end-to-end workflows across their entire business and technology landscape.\nYou will operate as a senior technical leader, combining hands-on delivery with architecture ownership and pre-sales solutioning. While this role aligns to a principal-level capability, we are open to individuals who may have taken different paths to get there - particularly those with strong architectural thinking, curiosity, and a desire to grow.\nResponsibilities:\nAct as the technical design authority for ServiceNow implementations, owning end-to-end solution architecture including platform security\nDesign scalable, secure, and maintainable solutions aligned to:\nServiceNow best practices and roadmap\nCustomer enterprise architecture standards\nGovernment and regulatory requirements\nOwn architectural decisions across:\nData models\nIntegrations\nCMDB\nSecurity and access controls\nPerformance and scalability \nHands-On Delivery\nContribute directly to delivery, balancing architecture leadership with hands-on implementation\nEnsure solutions are practical, implementable, and aligned to real customer outcomes \nEnterprise Workflow Design\nHelp customers design and implement workflows that extend across both business and technology domains\nMove beyond ITSM and support adoption across broader ServiceNow capabilities and enterprise use cases\nTranslate business challenges into platform-enabled solutions that deliver measurable value\nCustomer Engagement & Co-Design\nLead requirements and co-design workshops with business and technical stakeholders\nTranslate customer needs into clear, implementable solution designs\nOperate as a trusted technical advisor to senior stakeholders \nPre-Sales & Solutioning\nContribute to pre-sales activities including:\nSolution architecture designs\nTechnical inputs to proposals and estimates\nCustomer presentations and bids\nSupport the shaping of solutions that align to customer outcomes and Atturra capabilities \nQuality & Security Ownership\nEnsure solutions meet defined quality standards and architectural guardrails\nIdentify and mitigate technical and security risks early in the delivery lifecycle \nPractice Contribution & Mentoring\nSupport the growth and maturity of the ServiceNow practice through:\nDevelopment of reusable assets and architectural patterns\nCoaching and mentoring of consultants and developers\nContribute to a culture of technical excellence and continuous learning \nWorking Conditions:\nAustralian Citizen\nPermanent full time or contract\nOpen to all major locations e.g., Sydney/Canberra/Melbourne/Brisbane/Perth\nWhat will make you successful in this role?\nCore Capability\nStrong experience working on the ServiceNow platform in an architect or lead technical role\nAbility to balance architecture leadership with hands-on delivery\nExperience working in customer-facing consulting environments\nStrong facilitation skills for requirements and co-design workshops \nArchitectural Thinking\nDeep understanding of:\nServiceNow platform architecture\nIntegrations and data modelling\nSecurity, performance, and scalability\nAbility to design solutions that connect workflows across enterprise systems and functions \nMindset & Approach\nA platform-first thinker who sees ServiceNow as more than ITSM\nPassion for helping customers transform how work gets done\nStrong communication skills and ability to engage diverse stakeholders\nGrowth mindset with a willingness to continue developing capability\nMandatory Requirement:\nServiceNow Certified Technical Architect (CTA)\nHighly Desirable:\nExperience with ServiceNow NowCreate methodology\nExperience across one or more of:\nCustomer Service Management (CSM)\nPublic Sector Digital Services (PSDS)\nCore Business Suite (CBS)\nWorkflow Data Fabric (WDF)\nExposure to government or highly regulated environments\nEligibility & Clearance:\nAustralian Citizenship with an existing security clearance (e.g. Baseline or NV1) is highly desirable\nPermanent Residents will be considered\nWhy is this an exciting opportunity?\nAtturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.\nWe currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way.\nOur Cloud Business Solutions team specialises in strategy, migration, and proactive management across large enterprise and small-scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments, enhance productivity, and ensure business continuity.\nThis is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.\nWhat our people say:\n“We are working towards a very bright future.”\n“It's a company with vision and a promising future.”\nWhy you’ll love working here\nCulture of possibility\nAt Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.\nA strong set of company values\nOur culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.\nValuable employee benefits\nEmployee benefits, recognition, and wellbeing platform\nCareer growth via succession planning, internal promotions, and mentorship opportunities\nOngoing investment in professional development through industry and technology certifications, and study assistance\nMental health support through our Employee Assistance Program\nSupport for family and caring responsibilities, including paid parental leave\nEmployee referral program, with monetary incentives offered \nCommitment to Diversity, Equity, and Inclusion\nAt Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds - including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.\nSupporting Australia’s veterans\nWe are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.\nWhat our people say:\n“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”\n\nHow to apply\nAll applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting.\nhttps://atturra.com/au-en/careers\nTalent Pool\nThis recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months.\nRecruitment Agencies and Headhunters\nOur Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy.\n\nSubmissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters.\n\nAgencies interested in joining our official supplier list may send an expression of interest to . Please note, our supplier list is reviewed annually.\n\nThis document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. 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