{"id":1252720,"url":"https://alion.io/job/atyeti-senior-vip-desktop-support-engineer","title":"Senior VIP Desktop Support Engineer","company":{"id":3800820,"name":"ATYETI","domain":"atyeti.com","url":"https://alion.io/company/atyeti","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true},{"name":"VLAN","optional":true}],"status":"live","first_seen_at":"2026-09-14T09:34:34Z","employer_posted_date":null,"last_verified_at":"2026-09-14T09:34:34Z","board_verified":false,"closed_at":null,"days_open":38,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":38},"description":"Roles & Responsibilities : \n\n- Provide responsive VIP/Executive Desktop Support to senior management and high-priority users.\n\n- Troubleshoot Windows laptops/desktops, Microsoft 365, Outlook, Teams, applications, peripherals, VPN and MFA issues.\n\n- Provide onsite support and assist other APAC offices, including travel when required.\n\n- Support AV, conference-room and telephony systems.\n\n- Troubleshoot basic LAN/WAN, Wi-Fi, VPN and connectivity issues.\n\n- Handle user onboarding, transfers and offboarding, including device and access setup.\n\n- Manage tickets and incidents within defined SLAs, following ITIL processes.\n\n- Coordinate with infrastructure, security and external vendors to resolve issues.\n\n- Maintain documentation and deliver a consistently high-quality user experience.\n\n- Be flexible to provide support outside core working hours when required.\n\nRequired Qualifications : \n\n- Mandatory : Current or previous experience in VIP/Executive Desktop Support or equivalent white-glove IT support.\n\n- Strong hands-on experience supporting Windows 10/11 and Microsoft 365/Office 365.\n\n- Experience with Active Directory, Azure/Azure AD, Intune/Endpoint Manager, SCCM and Autopilot.\n\n- Experience supporting VPN, MFA, remote access and basic network troubleshooting.\n\n- Hands-on exposure to AV/conferencing and telephony systems; 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