{"id":3607319,"url":"https://alion.io/job/au10tix-account-manager-uk","title":"Account Manager - UK","company":{"id":63405,"name":"AU10TIX","domain":"au10tix.com","url":"https://alion.io/company/au10tix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-02T11:01:28Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-02T21:41:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nFounded in 2002, AU10TIX provides AI-driven identity verification and management solutions that help global brands prevent fraud, meet regulatory requirements, and streamline customer onboarding.\nWe are looking for an experienced and talented Account Manager to join our EMEA team. You will own a portfolio of UK and EMEA customers and act as the key link between customers and AU10TIX. This is a UK-based remote role, with travel to customer meetings and the London office as required.\nWhat will you do?\nBuild trusted, multi-threaded relationships with business, technical, and senior stakeholders across UK and EMEA customers, and advocate for their needs internally.\nUnderstand customer goals, use cases, commercial objectives, technical needs, success metrics, and growth opportunities.\nDevelop and execute account plans covering stakeholder mapping, whitespace and expansion opportunities, renewal strategy, and revenue risks.\nLead customer meetings and QBRs/EBRs with senior stakeholders, ensuring clear actions and follow-up.\nMonitor customer health, product usage, contracted commitments, and commercial performance, proactively addressing risks and driving adoption.\nCoordinate with Sales, Solutions Engineering, Product, R&D, Support, Legal, Finance, and other teams to resolve issues and deliver results.\nOwn renewals and expansion opportunities across the assigned portfolio, including commercial discussions, negotiations, and forecasting, with support from Sales and leadership where required.\nMaintain accurate account information in Salesforce, including opportunities, forecasts, customer risks, account plans, and key internal updates.\nIdentify and develop customer advocacy opportunities, including references, case studies, testimonials, and product feedback.\nRequirements\n5+ years of experience in B2B account management or customer success, including direct ownership of enterprise customers. - a must.\nB2B experience, ideally in SaaS, fintech, identity, fraud prevention, cybersecurity, payments, or another technical environment - a must.\nStrong technical orientation, with the ability to understand APIs, integrations, SaaS platforms, and technical workflows - a must.\nProven commercial experience managing renewals, upsell and expansion opportunities, including customer negotiations - a must\nExcellent written and verbal communication skills, including the ability to turn technical details into concise, executive-ready updates.\nStrong project and stakeholder management skills, with consistent follow-through across multiple accounts.\nProactive, collaborative, and comfortable working with global, cross-functional teams.\nWillingness to travel for customer meetings around Europe as needed.","description_format":"text","description_chars":2731,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Identity Management","Computer Vision"],"lifecycle":[{"event":"open","at":"2026-11-02T12:15:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early"],"computed_at":"2026-11-02T23:17:07Z"},"pay":null,"html_url":"https://alion.io/job/au10tix-account-manager-uk","json_url":"https://alion.io/job/au10tix-account-manager-uk.json","meta":{"generated_at":"2026-11-02T23:17:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32740,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63405},"rest":"https://alion.io/mcp/rest/get_company?id=63405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fau10tix-account-manager-uk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fau10tix-account-manager-uk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fau10tix-account-manager-uk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/au10tix-account-manager-uk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fau10tix-account-manager-uk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3607319}},{"tool":"search_jobs","arguments":{"company":"au10tix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3607319},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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