{"id":3765049,"url":"https://alion.io/job/auberge-resorts-collection-concierge-5","title":"Concierge","company":{"id":3419,"name":"Auberge Resorts Collection","domain":"auberge-resorts.com","url":"https://alion.io/company/auberge-resorts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":56,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T18:44:44Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T13:35:44Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike-offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.\nFor more information:https://auberge.com/the-knox/\nFollow The Knox onInstagram @theknoxauberge\n The Concierge is responsible for delivering exceptional, personalized guest service by assisting with a wide range of requests and inquiries throughout a guest’s stay. This role serves as a key resource for information, coordination, and recommendations related to dining, transportation, entertainment, and local attractions. The Concierge contributes directly to guest satisfaction and the overall reputation of the hotel by ensuring every interaction is handled with professionalism, efficiency, and attention to detail.\nWelcome guests warmly and serve as a primary point of contact throughout their stay.\nAnticipate guest needs, learn their preferences, and offer personalized recommendations and experiences.\nProvide accurate information about hotel amenities, services, operating hours, daily activities, and local offerings.\nArrange restaurant reservations, transportation, local attractions, entertainment, tours, and other guest experiences; confirm details and special requests.\nRespond to inquiries in person, by phone, and electronically with urgency and professionalism while managing competing requests.\nDocument guest preferences, requests, reservations, and special arrangements to support consistent service and accountability.\nCoordinate with Front Desk, Housekeeping, Bell Staff, Food & Beverage, and other teams to ensure requests are fulfilled smoothly.\nFollow up with guests, resolve concerns discreetly, and apply sound service recovery to meet or exceed expectations.\nSupport notable guests and special arrivals with tailored amenities, itineraries, and personal touches.\nWhen assigned, manage pre-arrival planning by contacting guests, capturing preferences, coordinating arrangements, preparing itineraries, and handing off details to operating teams.\n High school diploma or equivalent required; hospitality or tourism education preferred\nPrevious experience in hotel guest services, concierge, or customer service role preferred\nStrong knowledge of local area attractions, dining, entertainment, and transportation options\nExcellent communication, interpersonal, and problem-solving skills\nAbility to multitask and remain composed in a fast-paced environment\nStrong attention to detail and organizational skills\nProficiency with hotel systems and reservation platforms is a plus\n About Auberge Collection\nAuberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.\nFor more information: auberge.com\nConnect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge\nAbout Friedkin\nFriedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.\nFounded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.\nThe Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.\nFor more information, please visit www.friedkin.com\nThe Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training","description_format":"text","description_chars":5445,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-11-04T19:46:22Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":36,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/auberge-resorts-collection-concierge-5","json_url":"https://alion.io/job/auberge-resorts-collection-concierge-5.json","meta":{"generated_at":"2026-11-11T13:56:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3419},"rest":"https://alion.io/mcp/rest/get_company?id=3419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauberge-resorts-collection-concierge-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauberge-resorts-collection-concierge-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauberge-resorts-collection-concierge-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/auberge-resorts-collection-concierge-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauberge-resorts-collection-concierge-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765049}},{"tool":"search_jobs","arguments":{"company":"auberge-resorts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765049},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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