{"id":532108,"url":"https://alion.io/job/auberge-resorts-general-manager","title":"General Manager","company":{"id":3419,"name":"Auberge Resorts","domain":"auberge-resorts.com","url":"https://alion.io/company/auberge-resorts","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":186000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":447},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T16:47:51Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-09-28T05:39:42Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Only a two-hour drive from New York City, Mayflower Inn & Spa, Auberge Collection is a luxury country retreat located in the idyllic town of Washington, Connecticut. Set on 58-acres of beautifully landscaped gardens and woodlands, the property defines New England elegance and is renowned as one of the northeast’s most lauded luxury hideaways. Boasting 35 guest rooms, the hotel offers exceptional service and gracious attention to guest’s personalized needs. Wellness amenities include The Retreat at Mayflower Inn, a 20,000 square-foot spa sanctuary featuring the Pool House with a greenhouse-style all-season pool, traditional hammam and a Biophilic Thermal Pool.\n The General Manager serves as the visionary leader and ultimate steward of Mayflower Inn & Spa, responsible for delivering extraordinary guest experiences while cultivating an engaged, high-performing team and achieving exceptional financial results. As the leader of one of Auberge Collection's most iconic New England destinations, the General Manager brings together luxury hospitality, wellness, culinary excellence, and authentic local experiences to create unforgettable memories for every guest.\nThis executive leads all aspects of resort operations, inspiring a culture rooted in Auberge's values of heartfelt hospitality, individuality, craftsmanship, and connection. The General Manager partners closely with corporate leadership to execute strategic initiatives while preserving the unique character and legacy of Mayflower Inn & Spa.\nThe role also involves serving as the face of the property within the local community, fostering stakeholder relationships, and championing Mayflower Inn & Spa as a cultural and social anchor. The ideal candidate will embody the Auberge Collection ethos, with a polished presence, strong commercial acumen, and the ability to lead with integrity and charm.\nStrategic Leadership\nChampion the vision, culture, and brand standards of Auberge Collection.\n\nDevelop and execute annual strategic and business plans that drive sustainable growth and exceptional guest satisfaction.\n\nPosition Mayflower Inn & Spa as the premier luxury countryside retreat in the Northeast through innovative programming, elevated service, and market leadership.\n\nFoster collaboration across all departments to ensure operational excellence and seamless guest experiences.\n\nBuild strong relationships with ownership, corporate leadership, community partners, and key stakeholders.\n\nGuest Experience\nCreate a culture where personalized, intuitive service exceeds guest expectations.\n\nEnsure every touchpoint reflects the warmth, authenticity, and sophistication of the Auberge brand.\n\nMaintain industry-leading guest satisfaction, loyalty, and reputation metrics.\n\nPersonally engage with guests, VIPs, and repeat visitors to cultivate meaningful relationships and lasting loyalty.\n\nOperational Excellence\nProvide executive oversight for Rooms, Food & Beverage, Spa & Wellness, Sales & Marketing, Finance, Engineering, Talent & Culture and Revenue Management.\n\nDrive continuous improvement across all operational disciplines.\n\nMaintain the highest standards of quality, safety, cleanliness, and luxury presentation throughout the property.\n\nEnsure compliance with all company policies, brand standards, and regulatory requirements.\n\nFinancial Leadership\nLead budgeting, forecasting, capital planning, and long-term financial strategy.\n\nDeliver revenue growth while optimizing profitability and controlling expenses.\n\nAnalyze key business metrics and implement initiatives that improve performance across all revenue streams.\n\nMaximize opportunities in lodging, wellness, culinary experiences, retail, and group business.\n\nTalent & Culture\nBuild, mentor, and inspire an exceptional leadership team.\n\nFoster an inclusive culture that values collaboration, accountability, innovation, and personal growth.\n\nChampion employee engagement, recognition, learning, and succession planning.\n\nAttract and retain top hospitality talent through thoughtful leadership and career development.\n\nSales, Marketing & Community Engagement\nPartner with Sales & Marketing to strengthen market positioning and drive revenue.\n\nRepresent Mayflower Inn & Spa within the luxury travel community and local region.\n\nDevelop strategic relationships with travel advisors, corporate partners, and community organizations.\n\nSupport innovative programming that celebrates the property's connection to wellness, culinary excellence, and New England heritage.\n\nAsset Stewardship\nProtect and enhance the long-term value of the property.\n\nPartner with ownership and corporate teams on renovation projects, capital investments, and preventative maintenance initiatives.\n\nEnsure facilities consistently reflect Auberge's luxury standards.\n\n Minimum 10 years of progressive luxury hospitality leadership experience, including significant executive leadership as a General Manager within a luxury environment\nDemonstrated success managing luxury food and beverage, spa, wellness, and experiential programming.\n\nStrong financial acumen with experience managing multimillion-dollar operating budgets and capital investments.\n\nProven ability to inspire teams and build a culture of service excellence.\n\nExceptional communication, leadership, and relationship-building skills.\n\nExperience working with ownership groups and luxury brand organizations preferred.\n\nAbility to thrive in a dynamic, hands-on luxury resort environment.\n\nBachelor's degree in Hospitality Management, Business Administration, or related field preferred.\n\n Auberge Collection is a portfolio of extraordinary hotels, resorts, safaris, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 39 one-of-a-kind hotels, resorts, safaris, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.\nFor more information:auberge.com\nConnect with Auberge Collection on Instagram, TikTok, Facebook, andLinkedIn @Auberge and #AlwaysAuberge\nAbout The Friedkin Group\nThe Friedkin Group is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.\nFounded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.\nThe Friedkin Group portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.\nFor more information, please visit www.friedkin.com.\nMFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.","description_format":"text","description_chars":7657,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-09-08T07:09:22Z"}],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.75,"age_days":23,"expected_fill_days":29,"reasons":["conf:0","stale_co","win:late","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/auberge-resorts-general-manager","json_url":"https://alion.io/job/auberge-resorts-general-manager.json","meta":{"generated_at":"2026-09-28T23:01:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":648,"day_limit":5000,"remaining_today":4352,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}