{"id":532120,"url":"https://alion.io/job/auberge-resorts-guest-services-manager","title":"Guest Services Manager","company":{"id":3419,"name":"Auberge Resorts Collection","domain":"auberge-resorts.com","url":"https://alion.io/company/auberge-resorts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":53,"ghost_share":0,"stale_share":0.849,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Waimea, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"Windows","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-02T02:05:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-18T19:12:12Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani - meaning “mountain reaching heaven” - is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.\nFor more information: auberge.com/mauna-lani\nFollow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge\n The base annual salary range for this position is $80k - $90k.\nThis key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.\nWill oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.\nAlign with the Director of Rooms and other guest services leaders to maximize hotel operations.\nUtilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.\nFoster an environment that ensures consistency and a high level of guest satisfaction.\nStrive to improve guest and team member satisfaction and maximize the financial performance of the department.\n Fluency in English (speaking, reading, writing, and comprehension)\nProficiency in Microsoft Windows applications and property management systems (Opera & ALICE Suite preferred)\nValid US Driver's License with a clean record for the past two years\nMinimum 2 years of leadership experience in Guest Service, Front of House, or related discipline\nHigh school diploma or equivalent required; Bachelor's Degree preferred\nMust be legally authorized to work in the United States\n Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.\nDHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 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