Long applicationsign-up on Oracle

Customer Service Agent

American University of Beirut Medical Center • Arabic • English • Hospitals & Health Systems • 10 days ago
Smart Apply
Similar jobs
1,826,997open jobs
105,688companies
268,348added this week
Browse all
Salary
≈ $21k – $43k per year (Estimated)
Location
In office (Lebanon)

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 9, 2026.

Overview
Company
Impact
Profile match

American University of Beirut Medical Center

The American University of Beirut Medical Center, known as AUBMC, is the teaching hospital of the American University of Beirut. It runs clinics, laboratories and patient services and hires customer service agents and medical laboratory technologists. The medical center is based in Beirut, Lebanon.
aubmc.org.lb • HQ: Beirut, Lebanon • Hospitals & Health Systems

JOB SUMMARY

Respond to incoming calls at AUB and AUBMC, ensuring a client-centric approach to uphold a professional image and foster positive experiences. Manages appointment scheduling and messages distribution across all clinics and services within the medical center. Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Department.

TASKS GROUP

  • Answer incoming calls following the service excellence standards using a predefined script in a professional, objective, warm, empathetic, positive, and responsive manner.
  • Schedule, coordinate, and reschedule appointments as requested by the caller.
  • Respond to emergency calls following established and preset procedures within a specified time frame.
  • Create messages through Electronic Medical Record software related to outpatients requesting services from clinics or service departments.
  • Make announcements on the Public Address System (PAS), as required, including activating emergency codes, fire announcements, or any approved announcements requested by the administration.
  • Send messages to faculty/staff to inform them of calls, meetings, events, and emergency codes.
  • Operate different services including room service, filing complaint documents, filling Long Distance Calls forms, and activating the MyChart Application.

Perform other related duties as requested by the direct supervisor.

CRITICAL COMPETENCIES

Client Focus, Achievement Orientation, Organizational Awareness, Initiative, Communication Skills, Safety and Health Management, Problem Solving, Resource Management, Team Skills, Planning & Organizing, Information & Records Administration, Professionalism, Applied Technology, Computer Skills.

KNOWLEDGE / KNOW-HOW

Knowledge: Knowledge of customer service and customer satisfaction, terminology related to call centers and operations, and knowledge of Call Center policies and procedures.

Minimum Education: Bacc II

Experience: 0 - 2 years of experience preferable in customer service.

Languages: Arabic and English (IET >/= 450). French is an asset.

Computer Skills: Knowledge in the use of Microsoft Office Applications and related software as needed by the job.

REPORTING CHANNEL / SUPERVISORY CHANNEL

1st Level: Call Center Manager

2nd Level: Associate Director for Operations

JOB CHARACTERISTICS

Physical Effort: Little or No Physical Effort

Work Schedule: Shift Basis and/or On-Call

Working Conditions: Normal

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,826,997 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Your match

How well do you fit this role?
Two answers are enough for a real match. No account needed.
Check my fit
Answers stay in this browser until you create an account.

Recommended for you based on this role

Customer Success
Similar stack
Same company
Lebanon
≈ $26k – $50k per year (Estimated) • In office • Full-Time • 1+ year exp • High School Diploma • Biloxi
Apply
≈ $4k – $10k per year (Estimated) • In office • Full-Time • 2+ years exp • Navi Mumbai
Management
Microsoft Office
Apply
≈ $12k – $27k per year (Estimated) • In office • Full-Time • Pune
Apply
≈ $19k – $45k per year (Estimated) • In office • Full-Time • 3+ years exp • Dakar
Apply
≈ $13k – $26k per year (Estimated) • In office • Full-Time • Jeddah
Apply
≈ $38k – $67k per year (Estimated) • In office • Full-Time • New Cairo
Management
Microsoft Office
Apply
≈ $29k – $74k per year (Estimated) • In office • Full-Time • 3+ years exp • PhD • Warsaw • Katowice
AI/ML
PyTorch
Ignite
Analytics
Power BI
Management
Microsoft Office
Apply
Hybrid • Full-Time • Israel
Management
Microsoft Office
Apply
≈ $17k – $40k per year (Estimated) • Hybrid • Full-Time • 3+ years exp • Bachelor's Degree • Bengaluru
Management
Agile
Microsoft Office
Apply
≈ $29k – $68k per year (Estimated) • In office • Full-Time • Prague
Management
Microsoft Office
Apply
≈ $21k – $43k per year (Estimated) • In office • Part-Time • Beirut
Management
Microsoft Office
Apply
≈ $20k – $40k per year (Estimated) • In office • Bachelor's Degree • Beirut
Management
Microsoft Office
Apply
≈ $33k – $74k per year (Estimated) • In office • Full-Time • Savannah • Albany • Holly Springs • Jacksonville • Austin
Apply
$32k – $34k per year • In office • Full-Time • Lebanon
Apply
$66k – $108k per year • Hybrid • Full-Time • 6+ years exp • Bachelor's Degree • York
Apply
≈ $45k – $111k per year (Estimated) • In office • 5+ years exp • Bachelor's Degree • Lebanon
PHP
PHP
Drupal
Design
Figma
Apply
Hybrid • 1+ year exp • Bachelor's Degree • Lebanon
Cybersecurity
GDPR
Apply
See all jobs
This is one of many
1,826,997 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles