{"id":2178962,"url":"https://alion.io/job/aubmc-customer-service-agent","title":"Customer Service Agent","company":{"id":1915060,"name":"American University of Beirut Medical Center","domain":"aubmc.org.lb","url":"https://alion.io/company/aubmc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lebanon"],"countries":["LB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T12:00:04Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T08:37:16Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"JOB SUMMARY\nRespond to incoming calls at AUB and AUBMC, ensuring a client-centric approach to uphold a professional image and foster positive experiences. Manages appointment scheduling and messages distribution across all clinics and services within the medical center. Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Department.\nTASKS GROUP\nAnswer incoming calls following the service excellence standards using a predefined script in a professional, objective, warm, empathetic, positive, and responsive manner.\nSchedule, coordinate, and reschedule appointments as requested by the caller.\nRespond to emergency calls following established and preset procedures within a specified time frame.\nCreate messages through Electronic Medical Record software related to outpatients requesting services from clinics or service departments.\nMake announcements on the Public Address System (PAS), as required, including activating emergency codes, fire announcements, or any approved announcements requested by the administration.\nSend messages to faculty/staff to inform them of calls, meetings, events, and emergency codes.\nOperate different services including room service, filing complaint documents, filling Long Distance Calls forms, and activating the MyChart Application.\nPerform other related duties as requested by the direct supervisor.\nCRITICAL COMPETENCIES\nClient Focus, Achievement Orientation, Organizational Awareness, Initiative, Communication Skills, Safety and Health Management, Problem Solving, Resource Management, Team Skills, Planning & Organizing, Information & Records Administration, Professionalism, Applied Technology, Computer Skills.\nKNOWLEDGE / KNOW-HOW\nKnowledge: Knowledge of customer service and customer satisfaction, terminology related to call centers and operations, and knowledge of Call Center policies and procedures.\nMinimum Education: Bacc II\nExperience: 0 - 2 years of experience preferable in customer service.\nLanguages: Arabic and English (IET >/= 450). French is an asset.\nComputer Skills: Knowledge in the use of Microsoft Office Applications and related software as needed by the job.\nREPORTING CHANNEL / SUPERVISORY CHANNEL\n1st Level: Call Center Manager\n2nd Level: Associate Director for Operations\nJOB CHARACTERISTICS\nPhysical Effort: Little or No Physical Effort\nWork Schedule: Shift Basis and/or On-Call\nWorking Conditions: Normal","description_format":"text","description_chars":2437,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-09T14:31:28Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.792,"p_room":0.9,"age_days":12,"expected_fill_days":20,"reasons":["conf:11","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/aubmc-customer-service-agent","json_url":"https://alion.io/job/aubmc-customer-service-agent.json","meta":{"generated_at":"2026-10-22T21:25:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6023,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1915060},"rest":"https://alion.io/mcp/rest/get_company?id=1915060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faubmc-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faubmc-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faubmc-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aubmc-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faubmc-customer-service-agent"}]}