{"id":2715994,"url":"https://alion.io/job/auckland-council-code-compliance-certificate-coordinator","title":"Code Compliance Certificate Coordinator","company":{"id":2689741,"name":"Auckland Council","domain":"aucklandcouncil.govt.nz","url":"https://alion.io/company/aucklandcouncil","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68000,"max":78000,"currency":"NZD","period":"year","gross":null,"usd_annual":43820},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T17:15:11Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Join a dynamic team, passionate about our customers and stakeholders\nHybrid work opportunity for better work-life balance\nPermanent, full-time opportunity based in Albany\nHe angitūtanga: The opportunity\nAuckland Council’s Building Consents Department has an opportunity for a Code Compliance Certificate (CCC) Coordinator, based in Albany and reporting to the Manager Field Surveying.\nThis is an excellent opportunity for an organised, customer-focused administrator who enjoys working in a regulatory environment As a CCC Coordinator, you will play a key role in supporting the delivery of Code Compliance Certificate services, ensuring customers receive timely, accurate information and a positive experience throughout the process.\nWorking closely with CCC Assessors, Team Leaders, customers, and internal stakeholders, you will help coordinate and manage critical administrative and compliance processes while ensuring statutory requirements and service standards are met. This fast-paced role will suit someone who thrives on managing competing priorities, enjoys problem-solving, and is motivated by finding ways to improve processes and customer outcomes.\nDay-to-day you could expect to work on:\nSupporting CCC Assessors and Team Leaders with the efficient management of applications and related workflows\nManaging CCC email inboxes, phone enquiries, correspondence, and customer requests\nMaintaining accurate records and ensuring Code Compliance Certificate files and information are captured and managed correctly\nInvestigating and responding to customer enquiries, issues, and complaints, escalating where appropriate\nPrioritising and managing competing demands while maintaining a high level of accuracy and service\nClick HERE for a copy of the Position Description\nHe kōrero mōu: About you\nThis role requires experience in administration, customer service, or regulatory support roles, along with a sound understanding of regulatory processes and a commitment to delivering excellent customer service.\nYou are a highly organised and adaptable professional who thrives in a fast-paced environment and can confidently manage competing priorities. With a strong eye for detail and a commitment to accuracy, you enjoy working within structured processes and take pride in delivering high-quality outcomes.\nComfortable working across multiple systems, you are approachable, customer-focused, and solutions-oriented, with the ability to build positive relationships, exercise sound judgement, and identify opportunities to improve processes and service delivery.\nWe will be looking for specific experience with:\nProven customer service and administrative experience, ideally with 4-5 years in a busy administrative environment, including managing customer enquiries, correspondence, and complaints with professionalism and sound judgement\nKnowledge of the New Zealand Building Act, Building Code, Code Compliance Certificate requirements, and broader local government regulatory frameworks\nWorking within statutory timeframes and compliance-focused environments while maintaining a high level of accuracy\nMicrosoft Office applications, including Word, Excel, Outlook, and PowerPoint\nTraining, coaching, or supporting colleagues in systems, processes, and best practice\nBuilding effective working relationships and communicating confidently with a wide range of internal and external stakeholders\nIf you are a proactive, systems-savvy professional who enjoys delivering exceptional customer service while supporting an important regulatory function, we'd love to hear from you.\nNgā āhuatanga kei a mātou: What we offer\nAt Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.\nWe are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.\nTogether, we can create a Tāmaki Makaurau we can all be proud of. Tono Mai: Apply Now!\nApplications close: 30 October 2026\nSalary range $68,000 - $78,000 per annum (based on skills & experience)\nOur employer Kiwisaver contribution is additional to base salary offered.\nAs part of our organisation, please view a range of our: Benefits\nAuckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.","description_format":"text","description_chars":4814,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-10-16T13:52:24Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":0.945,"age_days":5,"expected_fill_days":14,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":43820,"is_top_pay":false},"html_url":"https://alion.io/job/auckland-council-code-compliance-certificate-coordinator","json_url":"https://alion.io/job/auckland-council-code-compliance-certificate-coordinator.json","meta":{"generated_at":"2026-10-20T19:05:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2689741},"rest":"https://alion.io/mcp/rest/get_company?id=2689741"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauckland-council-code-compliance-certificate-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauckland-council-code-compliance-certificate-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauckland-council-code-compliance-certificate-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/auckland-council-code-compliance-certificate-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauckland-council-code-compliance-certificate-coordinator"}]}