{"id":198212,"url":"https://alion.io/job/audatex-fz-llc-technical-customer-support-manager","title":"Technical Customer Support Manager","company":{"id":99637,"name":"Solera","domain":"solera.com","url":"https://alion.io/company/solera","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":74,"ghost_share":0,"stale_share":0.27,"repost_share":0.014,"time_to_fill_p50_days":68,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-04-23T00:00:00Z","employer_posted_date":"2026-04-23","last_verified_at":"2026-11-04T04:27:48Z","board_verified":true,"closed_at":null,"days_open":195,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":195},"description":"Who We Are\nSolera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring together customers, insurers, and suppliers, empowering smarter decision-making through service, software, enriched data, proprietary algorithms, and machine learning that deliver insight and ensure customers' vehicles and property are optimally maintained and expertly repaired. The company is active in over 90 countries across six continents, processing more than 300 million digital transactions annually for over 235,000 customers and partners. By drawing on the market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward.\nThe Role\nAs the Team Manager for our Technical Customer Support team, you will play a vital role in delivering exceptional customer support experiences that reflect our commitment to service excellence. Leading a team up to 15 Technical Support Representatives, you will empower them to troubleshoot technical issues and effectively communicate with customers.\nYour leadership will promote a collaborative environment that encourages open communication and continuous improvement, enabling team members to succeed. Collaboration with cross-functional teams will be essential to driving the success of the company and aligning our efforts.\nBy providing coaching and mentorship, you will support both individual and team performance, ensuring that we meet service standards and enhance customer satisfaction.\nWhat You’ll Do\nKey Responsibilities:\nTeam Leadership:Motivate your team by setting clear objectives and expectations, providing feedback, and conducting performance reviews.\nFoster a positive team culture that encourages collaboration and knowledge-sharing.\nOrganize regular team meetings to discuss performance metrics and address challenges.\n\nCoaching and Development:Identify skill gaps within the team and provide targeted training and mentorship to enhance performance.\n\nCustomer Support Excellence:Oversee daily operations of the support team, ensuring customer inquiries are handled promptly and effectively.\nEstablish high standards for customer interactions and assist team members with complex support cases.\n\nCollaboration and Communication:Serve as a liaison between the support team and other departments to facilitate problem resolution and product enhancement.\nShare customer feedback with relevant teams to help drive product improvements.\n\nPerformance Management:Monitor team performance against key metrics and implement strategies for improvement.\nPrepare regular reports on team performance for senior management, highlighting successes and areas for growth.\n\nProcess Improvement:Review support processes to increase efficiency and align with company goals.\nPropose solutions to streamline operations and enhance productivity.\n\nWhat You’ll Bring\nLeadership Skills:3-4 years of proven experience in a Technical Support leadership or supervisory role, demonstrating the ability to motivate a team and delivering against SLAs and KPIs.\nStrong interpersonal skills to foster a positive team culture.\n\nCustomer-Centric Focus:Understanding of customer service principles and a commitment to delivering empathetic support.\nExperience in handling customer inquiries and supporting team members.\n\nCollaborative Mindset:Ability to communicate and collaborate with cross-functional teams effectively.\nAdvocate for customer feedback to drive improvements.\n\nAnalytical Skills:Familiarity with performance metrics and a track record of monitoring team performance.\nAbility to analyse data to implement strategies for continuous improvement.\n\nCommunication Skills:Strong verbal and written communication skills to convey information clearly.\nConfidence in preparing performance reports for management.\n\nTechnical Proficiency:Familiarity with customer support tools and CRM systems to assist the team effectively.\n\nAdaptability and Problem-Solving Skills:Flexible mindset capable of adapting to changing priorities in a fast-paced environment.\nStrong problem-solving abilities to address team challenges.\n\n Language Skills:Good command of English (both spoken and written) to communicate effectively with diverse customers and stakeholders. Any additional language is a plus.\n\nIt is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.","description_format":"text","description_chars":5210,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Automotive Software","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-03T20:05:35Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.565,"p_room":0.28,"age_days":195,"expected_fill_days":68,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/audatex-fz-llc-technical-customer-support-manager","json_url":"https://alion.io/job/audatex-fz-llc-technical-customer-support-manager.json","meta":{"generated_at":"2026-11-04T08:25:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99637},"rest":"https://alion.io/mcp/rest/get_company?id=99637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faudatex-fz-llc-technical-customer-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faudatex-fz-llc-technical-customer-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faudatex-fz-llc-technical-customer-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/audatex-fz-llc-technical-customer-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faudatex-fz-llc-technical-customer-support-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":198212}},{"tool":"search_jobs","arguments":{"company":"solera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":198212},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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