VOCA Software Architect

Description

We are looking for an experienced and talented Software Architect to join the Voca R&D team and play a key role in shaping the architecture and technical direction of our next-generation customer experience solutions.

Voca is AudioCodes’ award-winning, AI-first Contact Center as a Service portfolio, serving more than 200 enterprise customers across multiple Microsoft Azure regions worldwide.

The portfolio includes two main solutions:

• Voca CIC for Microsoft Teams - a cloud-native, omnichannel contact center built natively on Microsoft Azure and deeply integrated with Microsoft Teams. The platform brings voice, chat, and email interactions into a unified agent experience and incorporates AI capabilities such as voice agents, call summarization, sentiment analysis, and intelligent routing.
• Voca AI Receptionist - a voice-platform-agnostic AI solution that can operate on top of Microsoft Teams, Cisco, Avaya, RingCentral, traditional PBX systems, and carrier voice services. It provides capabilities such as AI-based call routing, document and website-grounded Q&A, CRM integrations, appointment scheduling, and outbound SMS.

The Voca platform operates at the intersection of cloud software, real-time voice communication, enterprise applications, and applied AI. It is built on a large-scale, distributed microservices architecture, primarily using Node.js and Microsoft Azure.

The broader technology environment includes Kubernetes, Docker, Terraform, REST APIs, SIP and telephony technologies, Microsoft Teams integrations, Large Language Models, Speech-to-Text, Text-to-Speech, and additional Azure AI services.

About the Position

We're looking for a hands-on Software Architect to lead the design of scalable, cloud-native software solutions and drive our next generation of AI-powered products. As a Software Architect, you will work closely with Product Management, software development teams, QA, security, and operational stakeholders.

You will translate business and product needs into scalable technical solutions and guide their implementation across the development lifecycle.

This role is ideal for an architect who combines broad system-level thinking with the ability to understand technical details, work closely with engineering teams, and solve complex challenges across cloud, AI, and real-time communication environments.

Responsibilities

• Define and evolve the overall system architecture and technical roadmap.
• Drive architectural decisions that ensure scalability, reliability, security, and performance.
• Establish engineering standards, best practices, and design principles across development teams.
• Provide technical leadership and mentorship to engineering teams throughout the software development lifecycle.
• Collaborate closely with product, engineering, and operations teams to deliver high-quality solutions.
• Participate hands-on in architecture reviews, system design, code reviews, troubleshooting, and performance optimization.
• Lead cloud-native and DevOps initiatives, ensuring efficient deployment, monitoring, and operational excellence.
• Promote and leverage AI-assisted development tools and practices to improve engineering productivity, code quality, and delivery velocity.

About Us

AudioCodes (Nasdaq: AUDC) is a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Requirements

• B.Sc. in Computer Science, Software Engineering, Electrical Engineering, or a related field.
• 5+ years of experience in Software Architecture, system design, or a senior technical leadership role.
• Proven experience designing complex, large-scale software systems.
• Strong understanding of distributed systems, microservices architecture, cloud-native applications, and SaaS platforms.
• Experience designing scalable services, APIs, system integrations, and communication between distributed components.
• Experience with Microsoft Azure or another major public cloud platform.
• Strong software engineering background with the ability to participate in technical design, architecture reviews, and complex problem-solving.
• Solid understanding of software quality attributes including scalability, reliability, availability, security, performance, and maintainability.
• Hands-on experience using AI tools for software development, prototyping, and research, with familiarity integrating AI-powered services into software products.
• Excellent communication skills and the ability to clearly communicate architectural decisions to both technical and non-technical stakeholders.
• Excellent written and verbal communication skills in English.

Advantages

• Experience with Node.js, C#, or similar modern backend technologies.
• Experience with Kubernetes and containerized cloud environments.
• Familiarity with Generative AI, Large Language Models (LLMs), Speech-to-Text, Text-to-Speech, or Conversational AI platforms.
• Knowledge of SIP, VoIP, telephony, or real-time communication systems.
• Experience with Contact Center, Unified Communications, Customer Experience (CX), or Microsoft Teams solutions.
• Experience with multi-tenant enterprise SaaS platforms.