{"id":713198,"url":"https://alion.io/job/audiohook-client-success-manager","title":"Client Success Manager","company":{"id":669208,"name":"Audio Hook","domain":"audiohook.com","url":"https://alion.io/company/audiohook","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false},{"name":"Looker","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-03-27T15:55:16Z","employer_posted_date":"2026-03-27","last_verified_at":"2026-10-29T10:05:12Z","board_verified":true,"closed_at":null,"days_open":215,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":215},"description":"Core Responsibilities\nClient Relationship Management\nServe as primary client contact for active accounts once onboarding is complete.\n\nLead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.\n\nBuild trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes.\n\nProactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.\n\nPerformance Strategy and Optimization Direction\n\nManage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company).\n\nInterpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy).\n\nPartner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets.\n\nConduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings.\n\nInternal and External Communication\nAct as liaison between clients and internal teams on priorities, timelines, and deliverables.\n\nCommunicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals.\n\nEscalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.\n\nBudget, Forecasting, and Reporting (Client-Facing Owner)\nOwn client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.\n\nFlag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.\n\nContribute to forecasting, client health reporting, and renewal planning inputs for all accounts.\n\nKey Outputs / Deliverables\nQBRs/MBRs, campaign performance narratives, testing plans, renewal and expansion proposals, client health status, escalation briefs\n\nExperience\n3-6+ years in client success, account management, or performance marketing roles\n\nExperience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred)\n\nProven track record of owning client relationships tied to revenue retention and growth\n\nExperience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy\n\nFamiliarity with pacing, forecasting, and budget management in a campaign environment\n\nTechnical & Analytical Skills\nStrong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs)\n\nExperience working with:\nCRM systems (HubSpot, Salesforce, etc.)\n\nAd platforms or DSPs (programmatic experience is a big plus)\n\nReporting tools (Looker, Tableau, Excel/Sheets)\n\nComfortable managing multiple campaigns and identifying optimization opportunities quickly\n\nClient & Communication Skills\nExceptional communication skills with the ability to:\nSimplify complex performance data for clients\n\nLead strategic conversations, not just report results\n\nExperience handling client escalations and maintaining trust under pressure\n\nAbility to proactively drive conversations around renewals and upsells, not just react to client needs\n\nBusiness & Strategic Thinking\nStrong understanding of marketing KPIs and performance metrics (CPA, ROAS, CTR, conversion rate, etc.)\n\nAbility to balance client performance goals with internal margin targets\n\nExperience contributing to forecasting and revenue planning\n\nNice-to-Have (High-Value Signals for Audiohook)\nExperience in audio advertising, podcast advertising, or streaming media\n\nFamiliarity with attribution and tracking challenges in audio\n\nExperience working in a high-growth startup or fast-paced environment\n\nBackground working cross-functionally with RevOps, AdOps, or Sales teams\n\nWhat We Offer\nFully remote work environment\n\nCompetitive salary and uncapped bonus potential\n\nHealth, dental, and vision benefits\n\nOther benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend\n\nFlexible PTO and paid holidays\n\nOpportunity to help shape financial operations at a rapidly scaling tech company","description_format":"text","description_chars":4246,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Podcasting"],"lifecycle":[{"event":"open","at":"2026-09-11T05:21:40Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long 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