Product Operations Associate

** 6-months contract

• Potential to convert to a permanent role. Subject to headcount and performance.
• We are not open to visa sponsorship for this role.
• This is a full-time and onsite role in Singapore.

***Interested candidates please apply via our careers page at

https://www.augmentus.tech/careers/product-operations-associate/

About your role

Documentation & Product Content

- Keep user guide content accurate as the product evolves across releases and features.

- Draft and update pages, and replace screenshots that no longer match the current build.

- Run quality checks against documentation standards, and flag gaps, outdated steps, and inconsistencies.

- Verify every change against the current build before it is published.

Quality Assurance & Bug Reporting

- Exercise the product and website from a customer's perspective to surface regressions.

- File bug reports with clear reproduction steps, expected versus actual behaviour, environment, and evidence.

- Perform hands-on testing of releases, including on robot cells and hardware setups where relevant.

- Verify fixes from a clean state and close the loop with the engineering team.

Media & Asset Operations

- Triage raw footage for usability and standardise to house specification without modifying originals.

- Catalogue video and image assets so the library stays searchable as it grows.

- Run video production pipelines under review.

Process & Tooling

- Operate the team's existing Claude Code workflows for documentation, cataloguing, and media production.

- Verify tool and agent output against source before it reaches a customer — these workflows produce confident output that is sometimes wrong.

- Maintain house conventions for naming, versioning, and asset structure.

- Take on publishing rights progressively as judgement is demonstrated, against written criteria.

Requirements

- Degree in Engineering (Mechanical, Mechatronics), Information Systems, Business, Design & AI, Information Engineering & Media.

- 0–3 years experience in documentation, QA, product support, or a similar role. Recent graduates welcome.

- Strong written English, for both customer-facing documentation and engineering bug reports.

- Eye for detail — you verify things against the source rather than trusting what a tool reports.

- Comfortable with Git and the command line, and willing to read documentation before asking.

- Ownership mindset; able to work a backlog with light supervision.

Good to have

- Hands-on experience with AI coding agents (Claude Code, Cursor, or similar).

- High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

- Technical writing, QA, or product support experience.

- Robotics, industrial automation, or manufacturing exposure.

- Video editing

- Jira and Confluence.

Skills

Release Testing, Microsoft PowerPoint, Cursor, Microsoft Office, AI Agents, Product Support, Technical Writing, maintaining quality documentation, User Guide Creation, Product Exposure, Updating Web Pages, JIRA, Video Editing, Industrial Automation, Claude Code, Microsoft Word