{"id":778468,"url":"https://alion.io/job/augusthealth-customer-success-manager","title":"Customer Success Manager","company":{"id":669929,"name":"August Health EHR","domain":"augusthealth.com","url":"https://alion.io/company/augusthealth","size_band":"11-50","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":236},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-14T19:52:27Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-09-24T01:41:43Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"About August Health\nAt August Health, our mission is to empower the essential work of caring for our elders.\nWe achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.\nCaregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges-higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters-caring for residents.\nAt August, we strive to live our values each day, in every interaction with our customers and with each other.\nBe responsible - leave things better than you found them\n\nTake ownership - be decisive and take action\n\nBe ambitious - build something great\n\nKeep an open mindset - communicate candidly and welcome new ideas\n\nBe humble - celebrate each others’ successes and learn from our mistakes\n\nStay positive - assume best intent\n\nWhat you’ll do\nAs a Customer Success Manager, you’ll be the trusted advisor helping senior living operators achieve measurable outcomes through August Health. You’ll own the customer relationship from post go live through renewal-driving adoption, engagement, and long-term success. You’ll work cross-functionally with Implementation, Product, and Support teams to ensure each customer realizes the full value of our solution.\nKey Responsibilities:\nServe as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships.\n\nAssess and understand existing customer configurations, workflows, and data structures-identifying the best system configuration approaches to meet evolving customer needs.\n\nDevelop a deep understanding of each customer’s goals, business challenges, and success metrics.\n\nRapidly understand how a customer’s current system is configured.\n\nConduct regular check-ins and strategic calls to foster engagement and trust.\n\nDrive platform adoption and ensure customers are utilizing key features to achieve ROI\n\nMonitor customer health metrics and proactively address risks.\n\nIdentify early signs of dissatisfaction and work cross-functionally to resolve issues.\n\nIdentify and nurture opportunities for expansion, including upsells.\n\nLead regular success reviews with key stakeholders to evaluate performance, outcomes, and future goals.\n\nAnalyze customer data to surface insights, trends, and opportunities for optimization.\n\nPartner with customers to define measurable success metrics and report on progress.\n\nAdvocate for customer needs internally and contribute to product feedback loops\n\nRepresent the company at customer sites, conferences, and strategic meetings (travel up to 25%)\n\nWho you are\n3+ years of experience in a customer-facing role, ideally in Customer Success, Account Management, Implementation, or a similar function\n\nExperience in healthcare or senior living operations is a plus, but not required\n\nA customer-obsessed mindset and a track record of helping customers achieve meaningful outcomes\n\nProactive, curious, and continuously looking for ways to improve the customer experience\n\nAbility to translate business needs into technical and workflow requirements\n\nExceptional communication and relationship management skills, with a demonstrated ability to engage, influence, and build trust with diverse stakeholders-including C-level executives\n\nComfortable with ambiguity and change; able to create structure, make decisions, and move forward without perfect information\n\nAbout our team\nOur team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.\nBacked by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.\nWe offer market-competitive compensation based on experience and ability, including significant equity option grants. Our benefits prioritize your well-being with 100% company-paid premiums for health, dental, and vision coverage, along with company contributions to your HSA. We help you plan for the future with a 2% 401(k) match, and support your physical and mental health through services like Rightway Health Advocacy and Spring Health Mental Wellness. Beyond traditional benefits, we offer a flexible time off policy, 100% paid family leave, and all-expenses-paid, in-person company offsites twice a year.","description_format":"text","description_chars":4765,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Health Care","Elderly Care"],"lifecycle":[{"event":"open","at":"2026-09-11T23:51:36Z"}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.368,"p_room":0.35,"age_days":39,"expected_fill_days":17,"reasons":["conf:2","win:tail"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/augusthealth-customer-success-manager","json_url":"https://alion.io/job/augusthealth-customer-success-manager.json","meta":{"generated_at":"2026-09-24T03:17:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}