{"id":1671726,"url":"https://alion.io/job/aumovio-customer-quality-engineer-2","title":"Customer Quality Engineer","company":{"id":668670,"name":"AUMOVIO","domain":"aumovio.com","url":"https://alion.io/company/aumovio","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":120,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Luis Potosí, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4417},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T19:01:10Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-11T23:37:19Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"In September 2025, AUMOVIO emerged as a spin-off from Continental’s former Automotive group sector and has since established itself as an independent technology company. The company offers a broad portfolio for safe, exciting, connected and autonomous mobility, including sensor solutions, displays, brake and comfort systems as well as extensive expertise in software, architecture platforms and advanced driver assistance systems for software-defined vehicles. In fiscal year 2025, AUMOVIO generated sales of € 18.5 billion. Headquartered in Frankfurt am Main, AUMOVIO has around 82,000 employees at more than 80 locations worldwide.\n The Customer Service Engineer serves as the primary liaison between customers and the organization, ensuring customer satisfaction through effective communication, timely response to customer requirements, management of customer complaints, and coordination of cross-functional teams to resolve issues. This role focuses on maintaining strong customer relationships while supporting quality, delivery, and continuous improvement objectives.\nKey Responsibilities\nAct as the primary point of contact for assigned customers.\nBuild and maintain strong customer relationships.\nRespond promptly to customer inquiries, concerns, and requests.\nCoordinate customer meetings and provide regular status updates.\nReceive, document, and manage customer complaints and concerns.\nLead problem-solving activities using methodologies such as 8D, 5 Why, Fishbone Diagram, and PDCA.\nCoordinate containment, corrective, and preventive actions.\nEnsure effective closure of customer issues within agreed timelines.\nMonitor customer performance metrics and satisfaction levels.\nAnalyze quality trends and identify improvement opportunities.\nSupport continuous improvement initiatives focused on customer satisfaction.\nParticipate in customer audits and quality reviews.\nCollaborate with Quality, Manufacturing, Engineering, Supply Chain, and Program Management teams.\nEscalate critical issues impacting customer satisfaction, product quality, or delivery performance.\nCoordinate fast response activities for customer concerns.\nPAPP package submission to get customer approval\nIMDS Submission\n Bachelor's Degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Mechatronics Engineering, Quality Engineering, or related field.\nMinimum of 2-5 years of experience in Customer Service, Customer Quality, Quality Engineering, or a related role within a manufacturing environment.\nExperience in the automotive industry and interaction with OEM or Tier 1 customers is preferred.\nCore Tools: APQP, PPAP, PFMEA, SPC, and MSA.\nRoot Cause Analysis methodologies.\n8D Problem Solving Process.\nIATF 16949 and ISO 9001 requirements.\nCustomer Scorecards and Quality KPIs.\nAdvanced English communication skills (written and verbal).\nIMDS.\nCustomer portal Knowledge(BMW, Honda, Stellantis).\n We are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.\nReady to take your career to the next level? The future of mobility isn’t just anyone’s job. Make it yours! Join AUMOVIO. 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