{"id":1103077,"url":"https://alion.io/job/auntmarthas-clinical-support-specialist","title":"Clinical Support Specialist","company":{"id":4470,"name":"Auntmarthas","domain":"auntmarthas.org","url":"https://alion.io/company/auntmarthas","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Park Forest, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-13T21:47:00Z","employer_posted_date":"2026-02-13","last_verified_at":"2026-09-22T05:55:49Z","board_verified":false,"closed_at":null,"days_open":222,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":222},"description":"Location: Harvey, Illinois\nCompensation: $55,000 - $60,000 (Salary)\nWork Arrangement: Hybrid\nHybrid Work Structure\nThis position includes an intensive 90 day in-office training period. Following successful completion of training, eligibility for a hybrid schedule ( 3 days (WFH) and 2 days ( in office) will be considered based on performance and achievement of established goals. The organization reserves the right to require in-office work if performance expectations are not met.\nPosition Summary\nThe Clinical Support Specialist plays a key role in the Clinical Staffing Process, collaborating with the Clinical Coordinator and Clinical Team. This position engages youth, biological families, caregivers, and identified support members to ensure their active participation in the process while upholding safety and empowerment for all involved. The Clinical Support Specialist is also responsible for facilitating the development of action plans, tracking the matching/referral process, and ensuring the quality and effectiveness of decisions made during staffing meetings.\nKey Responsibilities\nFacilitate Clinical Staffing Process with the Clinical Coordinator, ensuring effective communication and engagement among all participants.\nEngage youth, families, caregivers, and other identified support members, promoting empowerment and active involvement in the staffing process.\nCreate a safe space for all attendees, encouraging open communication and addressing concerns and issues related to youth, family, and caregivers.\nProvide Psychoeducation to assist youth, families, and caregivers in understanding relevant aspects of the staffing process.\nEnsure that all stakeholders feel heard and valued during the process, promoting mutual respect and collaboration.\nCo-lead discussions to determine service needs, making decisions that protect the child and are in the least restrictive manner possible.\nSupport the matching process by ensuring communication between CMT, the Placement Team, and Providers regarding pre-placement interviews and referral tracking for youth in need of new placement or higher levels of care.\nPeriodically summarize, clarify, and reframe points to assist the group in reaching consensus on decisions and ensuring that safety and action plans are developed.\nServe as a knowledgeable participant in meetings, ensuring the highest quality decisions are made, and intervening when necessary to ensure compliance with agency policies and best practices.\nMonitor compliance with DCFS policies, laws, and best practices to ensure quality service and decision-making standards are met.\nDevelop consensus decisions with all participants, respecting that DCFS staff has final authority in the best interest of the youth when consensus is not reached.\nEnsure accurate recording of decisions and action plans developed during meetings.\nProvide input into team meetings and quality assurance initiatives, collaborating with other divisions or disciplines to enhance the effectiveness of the Clinical Staffing Process.\nQualifications\nTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nAbility to manage group dynamics effectively, promoting communication and conflict resolution.\nStrong knowledge of laws, agency policies, and best practices related to child welfare and clinical staffing processes.\nAbility to maintain confidentiality and make decisions with a focus on child safety and family empowerment.\nKnowledge of healthcare, Joint Commission-related safety standards, and compliance monitoring is a plus.\nEducation & Experience\nRequired: Master’s Degree in a Human Services-related field.\nPreferred: At least two years of relevant experience.\nBilingual ( Proficient in English and Spanish, written and verbal communication skills) \nEssential: Excellent computer proficiency, written, and verbal communication skills.\nAdditional Information\nThis is a Hybrid position with some in-office presence required at the Park Forest office.\nThis position requires the individual to reside in a commutable area to the Park Forest office.\nCompensation & Benefits\nHealth, Dental, and Vision Insurance\nDisability & Life Insurance\nPaid Vacation, Sick Days, and Holidays\nRetirement Plan\nEmployee Assistance Program\nDiscounts on services like cell phones, restaurants, and more\nEqual Opportunity Employer Statement\nAunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.","description_format":"text","description_chars":4713,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Hybrid work","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Mental Health","Dental Care"],"lifecycle":[{"event":"open","at":"2026-09-22T02:12:22Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.114,"p_room":0.28,"age_days":222,"expected_fill_days":24,"reasons":["conf:47","win:tail","crowd:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/auntmarthas-clinical-support-specialist","json_url":"https://alion.io/job/auntmarthas-clinical-support-specialist.json","meta":{"generated_at":"2026-09-24T15:35:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}