{"id":1103071,"url":"https://alion.io/job/auntmarthas-medical-office-assistant-administrative","title":"Medical Office Assistant (Administrative)","company":{"id":4470,"name":"Auntmarthas","domain":"auntmarthas.org","url":"https://alion.io/company/auntmarthas","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["South Holland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T20:44:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-09-25T08:56:56Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Administrative Medical Office Assistant\nLocation: South Holland\nCompensation: $17.50-$18.80/hour\nAbout Aunt Martha’s\nAunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We are dedicated to creating environments that allow us to do what we do best-provide accessible healthcare and wellness services.\nPosition Summary\nUnder the direct supervision of the Nurse Manager, the Administrative Medical Office Assistant provides frontline administrative support to patients, clinical staff, and health center operations. This role is responsible for patient registration, appointment scheduling, insurance verification, collection of co-pays and deductibles, and ensuring a welcoming, organized, and efficient front office experience.\nThe ideal candidate demonstrates strong customer service skills, attention to detail, professionalism, and the ability to manage multiple administrative tasks in a fast-paced healthcare environment.\nKey Responsibilities\nUphold patient confidentiality and ethical behavior in alignment with Aunt Martha’s policies.\nProvide administrative support to the health center and assist patients, visitors, and staff in a professional manner.\nSupport multiple health centers within a designated region, as needed.\nActively participate in daily team huddles to support clinic operations.\nRegister new and returning patients using the electronic health record (EHR) system, ensuring completion of all required forms and accurate data entry.\nVerify insurance eligibility and income, and upload required documentation into the EHR.\nRefer uninsured or underinsured patients to enrollment specialists for insurance support.\nAnswer phone calls professionally and courteously, route communications appropriately, and document all interactions in the EHR.\nSchedule, reschedule, and cancel appointments as needed.\nConduct reminder and follow-up calls for missed appointments per protocol.\nProcess patient check-outs, including collecting payments, issuing receipts, submitting claims, and scheduling follow-up visits as directed by clinical staff.\nComplete administrative tasks, phone messages, patient cases, and eligibility reviews by the end of business each day.\nPerform daily cash reconciliation and end-of-day batch closing accurately.\nProcess medical record requests within established timeframes.\nCollect and distribute internal and external mail.\nComplete all required Core Curriculum training.\nPerform additional duties as assigned.\nQualifications\nEducation & Experience\nHigh school diploma or GED required.\nAt least one year of previous customer service experience required.\nPrevious experience as a Medical Office Assistant, Administrative Assistant, Patient Access Representative, Front Desk Representative, or in a healthcare setting is strongly preferred.\nAdditional Requirements\nReliable transportation required.\nBilingual English/Spanish skills are a plus.\nFlexibility to work evening hours, weekends, and scheduled holidays as needed.\nCompensation and Benefits\nHealth, Dental, and Vision Insurance\nDisability and Life Insurance\nPaid Vacation, Sick Days, and Holidays\nRetirement Plan\nEmployee Assistance Program (EAP)\nEmployee discounts on services such as cell phones, restaurants, and more\nAunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","description_format":"text","description_chars":3587,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Equity","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-09-22T02:12:22Z"}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.505,"p_room":0.55,"age_days":31,"expected_fill_days":23,"reasons":["conf:71","win:tail","comp:junior"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/auntmarthas-medical-office-assistant-administrative","json_url":"https://alion.io/job/auntmarthas-medical-office-assistant-administrative.json","meta":{"generated_at":"2026-09-26T00:21:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":270,"day_limit":5000,"remaining_today":4730,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}