{"id":3022653,"url":"https://alion.io/job/aupaircare-account-services-coordinator","title":"Account Services Coordinator","company":{"id":2055621,"name":"AuPairCare","domain":"aupaircare.com","url":"https://alion.io/company/aupaircare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-21T15:55:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T07:51:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview:\nIntrax is a global organization dedicated to building a more inclusive and connected world through meaningful cultural exchange. With programs in more than 100 countries, we connect people and cultures through educational, work, travel, and volunteer experiences that inspire personal growth and prepare individuals to thrive as global citizens.\nPosition Summary:\nThe Account Services Coordinator is a full-time, exempt position supporting the AmeriCamp program and Account Services team. This role partners closely with three Account Managers to support host camp recruitment and placement efforts by reviewing program documentation, coordinating hiring events, evaluating applicant submissions, and facilitating participant-to-camp matching.\nThe successful candidate will manage a high volume of host camp and participant records, ensuring accuracy, compliance, and timely completion of tasks in a fast-paced environment. During the summer season (May-September), the coordinator serves as a key support resource for participants and host camps, responding to inquiries, assisting with participant welfare and safety matters, resolving escalated issues, and participating in an emergency on-call rotation.\nThe ideal candidate is highly organized, detail-oriented, and adaptable, with strong communication skills and the ability to effectively prioritize competing responsibilities. Success in this role requires comfort working with databases and technology platforms, a commitment to accuracy, and the ability to quickly learn and navigate new systems and processes.\nDuties and Responsibilities:\nSupport the Account Manager team in daily duties which include:\nReview host camp documents (e.g., agreements, workers' compensation documents, job descriptions, and housing information etc.) for accuracy and completeness, following established protocols.\nTrack host camp document status in proprietary system and follow up with host camps on missing or outstanding items.\nIdentify and flag discrepancies or compliance concerns in host camp documents for Account Manager review.\nCoordinate virtual hiring events, including scheduling, host camp registration, and platform setup, in partnership with the International Admissions team.\nPrepare event materials and communications for host camps and provide support to host camps throughout virtual hiring events.\nAssist with coordination, set up, and communication with in-person fairs.\nReview the applicant pool for profile competitiveness and suitability against open host camp positions.\nIdentify suitable candidates for host camp openings based on camp needs, position, dates, and preferences.\nAssist three Account Managers with participant matching.\nAnswer routine host camp questions and escalate issues to Account Managers as needed.\nIdentify and report any system or technical issues to IT for follow-up.\nAttend weekly virtual meetings with department teams.\nSeasonal Participant Support (May - September)Provide support and guidance to Camp Participants and Host Camps throughout the summer season, including managing inbound assistance requests during regular support hours (9:00 AM-5:00 PM).\nDeliver elevated support for urgent and escalated participant welfare and safety concerns, utilizing strong problem-solving and decision-making skills.\nParticipate in an on-duty emergency phone rotation, providing assistance to applicants and host camps referred by the 24/7 call center.\n\nOther duties as assigned.\nRequired Experience:\nExperience reviewing documents or records for accuracy and completeness in an administrative, client services, or recruitment setting.\nExperience maintaining accurate records and tracking data in a database system.\nExperience with a CRM is required. HubSpot specific experience is a plus.\nExperience coordinating virtual events or meetings using platforms such as Zoom, Google Meet, or Microsoft Teams preferred.\nAbility to work independently with minimal supervision and follow established protocols closely.\nAbility to manage a high volume of records and meet firm deadlines without sacrificing accuracy.\nStrong web-based technology and problem-solving skills.\nProficiency in Excel, Word, PowerPoint, and Outlook.\nExcellent writing skills as depicted in your cover letter.\nPrevious experience in a cultural exchange program or at a summer camp preferred but not required.\nPrevious experience working remotely, from a home-based office.\nStrong customer service experience.\nKnowledge, Skills, and Attributes:\nStrong Attention to Detail - Consistently produces accurate, high-quality work, catches small errors before they become larger issues, and follows processes thoroughly.\nCritical Thinking & Initiative - Exercises good judgment, anticipates next steps, identifies what needs to be done beyond the assigned task, and proactively takes action without waiting for direction.\nAbility to Learn Quickly - Open to feedback, embraces new systems and processes, and adapts quickly in an ever-changing environment.\nEfficiency & Time Management - Works with a sense of urgency while maintaining accuracy, effectively prioritizing tasks, and meeting deadlines without sacrificing quality.\nPositive, Team-Oriented Attitude - Communicates well with host camps and colleagues, collaborates effectively, is willing to support others, and contributes to a positive and solution-focused work environment.\nStrong web-based technology and problem-solving skills.\nTerm and Hours:\n8:30am-5:00pm, Monday-Friday Eastern Time.\nPreferred Start Date:\nNovember 2, 2026 - November 16, 2026\nPay:\n$45,000- $55,000 commensurate with experience.\nIntrax Pay Transparency Statement:\nThe displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.\nTHIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT\nTo be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.\nIntrax is an Equal Opportunity Employer, and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.","description_format":"text","description_chars":7066,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Early Childhood Education","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-21T18:12:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:3","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/aupaircare-account-services-coordinator","json_url":"https://alion.io/job/aupaircare-account-services-coordinator.json","meta":{"generated_at":"2026-10-23T15:35:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23401,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2055621},"rest":"https://alion.io/mcp/rest/get_company?id=2055621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faupaircare-account-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faupaircare-account-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faupaircare-account-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aupaircare-account-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faupaircare-account-services-coordinator"}]}