{"id":2855119,"url":"https://alion.io/job/aura-service-centre-supervisor","title":"Service Centre Supervisor","company":{"id":2538359,"name":"AURA","domain":"aurasos.com","url":"https://alion.io/company/aurasos","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":875},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-31T03:31:17Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"Job Description:\nAbout Us\nWe are a technology-driven service centre focused on delivering rapid, reliable support through a smart and scalable platform. By connecting a wide network of field responders and support resources, we ensure that assistance is always within reach. Our mission is to make critical support services more accessible, efficient, and dependable.\nRole Overview\nWe are looking for an experienced, hands-on Service Centre Supervisor to lead day-to-day operations within our service centre in Reading. Reporting to senior management, this role is responsible for overseeing team performance, ensuring operational efficiency, and maintaining high service standards in a fast-paced environment.\nYou will play a key role in supporting, developing, and guiding a team of Operators, while ensuring smooth coordination across all activities within the service centre.\nWhat We Are Looking For:\nIdeally 3 years’ experience in a control room, operations centre, or call centre environment\nAt least 2 years’ experience in a supervisory or team lead role\nAbility to work independently and make informed decisions under pressure\nExperience in a fast-paced, high-demand environment\nStrong leadership, interpersonal, and communication skills\nHigh level of attention to detail and problem-solving ability\nProficiency in Excel or Google Sheets preferred\nExperience with reporting or analytics tools is advantageous\nKey Responsibilities:\nSupervise the daily operations of the service centre and its 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practices\nSupportive, collaborative team culture\nPerformance-based recognition and incentives\nPotential for equity or share-based rewards for high performers\nBenefits:\nCompany pension\nEmployee mentoring programme\nTransport links\nAbility to commute/relocate:\nReading RG1: reliably commute or plan to relocate before starting work (required)\nExperience:\nleading a team: 2 years (required)\nWork authorisation:\nUnited Kingdom (required)\nWork Location: In person","description_format":"text","description_chars":2928,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Cybersecurity","Loyalty Programs","Civil 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