{"id":1832253,"url":"https://alion.io/job/aurizon-customer-logistics-coordinator","title":"Customer Logistics Coordinator","company":{"id":451140,"name":"Aurizon","domain":"aurizon.com.au","url":"https://alion.io/company/aurizon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PageUp","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":99},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-29T01:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-10T23:40:09Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Our Aurizon Bulk West division is a growing logistics business that includes rail operations, ports and terminals, containerised freight, and trucking.\nAs the primary operational and logistics contact for customers, you will coordinate customer service across the business unit. You will provide daily and weekly ordering and scheduling support, resolve service issues, and help identify and implement operational improvements.\nAbout the role\nManage customer enquiries: Manage orders, changes, account queries and disruptions. Keep customers informed.\nStrengthen customer relationships: Stay connected and identify service improvements.\nOptimise fleet performance: Plan and schedule services effectively to improve asset utilisation and minimise operating costs.\nCoordinate the logistics network: Work with providers and address performance risks.\nManage service disruptions: Advise customers of forecast disruptions and actively drive recovery plans and solutions.\nAlign internal services: Schedule services, set Bulk West priorities and guide emergency responses.\nPartner with LiveRun: Manage 0-48-hour handovers and emerging issues.\nSupport portfolio growth: Tailor logistics services to customer needs and grow revenue.\nAbout you\nExperience in customer-facing logistics and operational scheduling, with a focus on maximising assets and resources.\nProficiency in Excel, Power BI and SharePoint.\nClear communication: Tailor messages across channels to meet the needs of different audiences.\nCustomer focus: Build strong relationships and deliver customer-centred solutions.\nCollaboration: Develop effective partnerships and work with others to achieve shared objectives.\nSound decision-making: Make timely, well-informed decisions that keep the organisation moving forward.\nProcess improvement: Identify opportunities and help develop practical solutions that improve the way work is done.\nWhat we offer you\nAt Aurizon, we invest in the development and growth of our people. Our national portfolio of operations offers exciting, long-term career opportunities.\nBenefits include:\nCareer development and growth opportunities.\nAccess to mentoring and development programs.\nDiscounts with selected health funds, travel providers, gyms, vehicle suppliers and retail brands.\nParental leave benefits and a superannuation booster program.\nAbout Aurizon\nAurizon is Australia’s largest rail freight operator and an ASX Top 100 company. Each year, we transport more than 250 million tonnes of Australian commodities nationwide, connecting miners, primary producers and industry with domestic and international markets. Our work plays a vital role in the Australian economy.\nAdiverse and collaborative culture\nWe are proud of our diverse, collaborative, creative and high-performing culture. We value every employee’s contribution and support career development in a dynamic, caring and inclusive workplace.\nLearn more about Aurizon and our values at www.aurizon.com.au/careers","description_format":"text","description_chars":2967,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Transportation & Logistics","Rail Transport"],"lifecycle":[{"event":"open","at":"2026-10-04T12:35:41Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.688,"p_room":0.75,"age_days":11,"expected_fill_days":14,"reasons":["conf:2","urgency","win:late"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/aurizon-customer-logistics-coordinator","json_url":"https://alion.io/job/aurizon-customer-logistics-coordinator.json","meta":{"generated_at":"2026-10-11T03:00:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":232,"day_limit":5000,"remaining_today":4768,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":451140},"rest":"https://alion.io/mcp/rest/get_company?id=451140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faurizon-customer-logistics-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faurizon-customer-logistics-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faurizon-customer-logistics-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aurizon-customer-logistics-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faurizon-customer-logistics-coordinator"}]}