{"id":2985653,"url":"https://alion.io/job/aurora-technical-support-engineer","title":"Technical Support Engineer","company":{"id":40481,"name":"Aurora Innovation","domain":"aurora.tech","url":"https://alion.io/company/aurora-tech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States","Mountain View, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":41,"max":66,"currency":"USD","period":"hour","gross":null,"usd_annual":132000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"TypeScript","optional":false},{"name":"Bazel","optional":true},{"name":"gRPC","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-22T19:56:09Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-21T13:44:28Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Who we are\nAurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.\nThe Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.\nAt Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.\nWhat we are looking for\nAurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all.\nWe're searching for a Technical Lead to join our Vehicle Reliability Engineering (VRE) team in Pittsburgh, PA, reporting to the VRE Support Manager. VRE is Aurora's real-time technical support team - the critical bridge between Vehicle Operations and engineering that keeps our autonomous truck fleet running safely and reliably. This is a dual-mandate role: you'll be the team's top technical escalation point for complex fleet issues, and you'll be building the tools and systems that let VRE operate at fleet scale. You're equally comfortable diagnosing a live vehicle fault and shipping the internal tool that catches the next thousand of them automatically.\nIn this role you will\nServe as VRE's senior technical authority for real-time troubleshooting of complex hardware and software issues affecting the autonomous vehicle fleet, partnering with onboard, platform, and cloud engineering teams to drive issues to root cause\n\nDesign, build, and own the internal tools that scale VRE's troubleshooting capability, from requirements through deployment and ongoing support.\n\nOwn troubleshooting SOPs, runbooks, and the team's knowledge base, and drive them toward structured formats that VRE's own tooling and automation can consume directly.\n\nIdentify recurring gaps in troubleshooting, triage, and escalation workflows, and independently prioritize and build the tooling or process fixes that close them\n\nMentor and develop other VRE engineers and technicians, setting the technical bar for both troubleshooting practice and tooling/software quality on the team\n\nRequired qualifications\n5+ years of hands-on experience troubleshooting complex hardware and software systems in a live, real-time production or field support environment\n\n2+ years of software development experience (Python, Go, TypeScript, or C++), including designing, shipping, and maintaining internal tools or services end-to-end.\n\n5+ years administering and troubleshooting Linux systems in a support capacity\n\nDemonstrated experience mentoring or developing less experienced technical staff\n\nStrong technical writing skills, with experience authoring documentation (SOPs, runbooks, design docs, or similar) relied on by a team\n\nProven ability to operate independently and make sound engineering and operational decisions under time pressure in a safety-critical environment.\n\nAbility to write clear and concise incident summaries for stakeholders and translate engineering constraints into operational guidance for non-technical Ops leads.\n\nDesirable qualifications\nPrior automotive or autonomous vehicle experience, including sensor systems (lidar, radar, cameras)\n\nExperience with monorepo/Bazel-based build systems, gRPC services, or cloud-native architectures\n\nFamiliarity with ITIL or other formal service-management frameworks\n\nStrong computer networking background\n\nFor roles based in Pittsburgh, PA: The hourly wage range for this position is $41.75 - $66.75 per hour.\nFor roles based in Mountain View, CA: The hourly wage range for this position is $46.25 - $74.25 per hour.\nAurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for benefits.\nWorking at Aurora\nAt Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together - all without any jerks.\nWe believe in-person work increases collaboration, empathy, and our ability to lead effectively. As a result, Aurorans are expected to work from the office at least 3 days per week, with some roles requiring more frequent in-office presence, up to 5 days per week, based on operational needs.\nOurCareers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.\nOur commitment to safety\nAt the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.\nOur commitment to inclusion\nAurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .\nFor California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.","description_format":"text","description_chars":6417,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Autonomous Driving","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-21T08:21:37Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.714,"p_room":0.55,"age_days":28,"expected_fill_days":27,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-21T15:10:47Z"},"pay":{"stated_usd_annual":132000,"is_top_pay":true},"html_url":"https://alion.io/job/aurora-technical-support-engineer","json_url":"https://alion.io/job/aurora-technical-support-engineer.json","meta":{"generated_at":"2026-10-21T15:10:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40481},"rest":"https://alion.io/mcp/rest/get_company?id=40481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faurora-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faurora-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faurora-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aurora-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faurora-technical-support-engineer"}]}