{"id":1833257,"url":"https://alion.io/job/ausnet-installation-support-specialist-renewables-integration","title":"Installation Support Specialist - Renewables Integration","company":{"id":1866520,"name":"AusNet","domain":"ausnetservices.com.au","url":"https://alion.io/company/ausnetservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":99000,"period":"year","method":"role_country_seniority_unknown","sample_n":61},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T16:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-20T16:19:30Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"We bring the energy - through purpose and people.\nNot just through the infrastructure weoperate, but through the way we show up for each other, ourcustomers’and our communities. The future of energy is in our hands.Let’sshape it together.\nAs an Installation Support Specialist - Renewables Integration, you'll provide specialist technical support to Victoria's solar and battery industry, helping installers navigate connection requirements, commissioning, interoperability and compliance obligations.\nYou'll provide real-time phone support, investigate technical issues, respond to installer enquiries, and work closely with internal and external stakeholders to support successful connections and positive customer outcomes. You'll also contribute to knowledge sharing, team capability uplift and the continuous improvement of AusNet's renewable energy services.\nThis is a 12-month fixed-term, full-time role based in Southbank, Melbourne, with a hybrid work arrangement, and sits within our Customer & Community team in the Distribution business. For the right candidate, this role may present longer-term opportunities within AusNet as we continue to grow and evolve our renewable energy capabilities.\nWhat you’ll be doing in this role:\nProvide expert support to solar and battery installers via phone and case management channels, delivering accurate and timely advice on connection, commissioning, testing and compliance requirements\nInvestigate and resolve complex enquiries relating to applications, system registration, commissioning, connectivity and dynamic operating requirements\nManage cases from initial enquiry through to resolution, ensuring clear communication, accurate records and effective stakeholder engagement\nAct as a subject matter expert within the team, providing coaching, guidance and troubleshooting support to build capability\nCollaborate with installers, industry stakeholders and internal teams to resolve issues, identify recurring challenges and improve outcomes\nContribute to continuous improvement initiatives by identifying process and system enhancements, maintaining specialist knowledge and supporting service, quality and compliance targets\nYou don’t need to check every box; however, we are looking for a good combination of:\nExperience working with solar installers, designers, OEMs, aggregators, renewable energy manufacturers or electricity distributors, highly regarded\nStrong communication and customer service skills, with the ability to explain technical concepts in a clear and practical way\nKnowledge of solar and battery connection processes, commissioning requirements and industry standards, including AS/NZS 4777 and CSIP-AUS\nA sound understanding of renewable energy technologies, distributed energy resources and electricity distribution networks\nKnowledge of Victorian connection requirements, including dynamic exports and Solar Emergency Backstop requirements\nExperience working in a fast-paced operational environment, managing competing priorities and maintaining attention to detail across high-volume administrative and desktop-based tasks using systems such as Salesforce\nStrong team mindset, with a willingness to support and encourage colleagues, share knowledge, contribute to a positive team culture, and participate in rostered support coverage\nThe AusNet experience is all about…\nSolving some of the most complex energy challenges of our time:We love unpacking clever ways and looking at things differently. \nBuilding an energy future to be proud of: We’re a trusted leader, with deep expertise, driven to do what’s right for our customers and communities. \nBeing a part of a team that cares deeply about each other: We share in the good times. We support in the tough times. And we’re humble through and through. \nWe’re committed to building an inclusive culture and a diverse workforce. We believe different perspectives are essential to our success, and we encourage all applicants to apply. If you need any adjustments during the recruitment process, we're happy to discuss how we can support you.\nAt AusNet, we bring the energy!Ready to make your impact? Apply now!","description_format":"text","description_chars":4142,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T12:40:49Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.351,"p_room":0.35,"age_days":39,"expected_fill_days":16,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ausnet-installation-support-specialist-renewables-integration","json_url":"https://alion.io/job/ausnet-installation-support-specialist-renewables-integration.json","meta":{"generated_at":"2026-10-20T17:31:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1866520},"rest":"https://alion.io/mcp/rest/get_company?id=1866520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fausnet-installation-support-specialist-renewables-integration"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fausnet-installation-support-specialist-renewables-integration"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fausnet-installation-support-specialist-renewables-integration"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ausnet-installation-support-specialist-renewables-integration\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fausnet-installation-support-specialist-renewables-integration"}]}