{"id":2065635,"url":"https://alion.io/job/australian-astronomical-optics-macquarie-administration-coordinator","title":"Administration Coordinator","company":{"id":2246540,"name":"Australian Astronomical Optics – Macquarie","domain":"aao.org.au","url":"https://alion.io/company/aao-org-au","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":138},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-08T03:58:31Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T16:22:29Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"- Competitive annual salary plus super- Appointment Type: Full time (38 hours), permanent position\n- Location: Wallumattagal Campus, North Ryde, Dharug lan\nLead. Improve. Deliver an exceptional customer experience.\nWe’re looking for an experienced Administration Coordinator to join the team at Macquarie University Sport and Aquatic Centre (MUSAC).\nThis is a key leadership role responsible for overseeing administrative operations, financial processes and customer experience outcomes, while leading a small, high-performing team.\nTHE ROLE\nIn this diverse and hands-on role, you will:\nOversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting. \nLead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.\nSupport the development and implementation of pricing schedules aligned with business and audit requirements.\nManage escalated administrative and customer issues, ensuring timely and effective resolution.\nContinuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.\nProvide expert guidance on sensitive and confidential administrative matters across the business.\nMaintain a strong understanding of MUSAC programs, services, fees and terms & conditions.\nContribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.\nEnsure compliance with EEO, WHS, and governance requirements.\nABOUT YOU\nYou are a proactive and solutions-focused professional with strong administrative leadership experience. You bring:\nRelevant tertiary qualification and/or extensive experience in administration, operations, or customer service.\nProven experience leading, supervising, and developing high-performing teams.\nStrong financial administration experience in a complex or membership-based environment.\nDemonstrated ability to improve processes and drive continuous improvement initiatives.\nExperience working within governance and compliance frameworks.\nStrong analytical skills, including experience in data reporting and generating business insights.\nExcellent communication, organisation, and stakeholder management skills.\nHigh attention to detail and the ability to manage competing priorities.\nDemonstrated skill and experience in Microsoft Office programs including Excel, Word, Outlook and PowerPoint.\n*** Note: This role requires a criminal history check, as well as a First Aid and CPR certificate.\nABOUT US\nMacquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue offering health, fitness, aquatic, and sporting programs to the university and wider community. We are committed to creating inclusive, engaging and high-quality experiences for all member and guests.\nWHY JOIN US?\nAt MUSAC, you’ll join a vibrant and inclusive environment focused on community, wellbeing and excellence.\nWe offer:\nComplementary Macquarie University Sport & Aquatic Centre gym access \nProfessional development opportunities\nPaid concessional days between Christmas and the New Year\nAccess to staff wellbeing programs \nStaff discounts at Campus Life operated hospitality outlets\nA dynamic and supportive team environment \nWorking on a beautiful parkland campus\nAccess to discounted corporate health insurance and employee flu shot program\nSalary sacrifice options \nFull access to the University Library \nAccess to paid parental leave\nAPPLY NOW\nIf you’re ready to take the next step in your leadership career and make a meaningful impact on customer experience and operational excellence, we’d love to hear from you.\nPlease submit your CV and a cover letter addressing the criteria listed in the About You section via our online application portal.\nFor a confidential discussion, please contact Donna Pearce on 02 9850 7640.\nIf you need any support or reasonable adjustments throughout this recruitment process, please let us know, so we can provide you with the support you need.\nAPPLICATIONS CLOSE: Wednesday 21 October 2026 at 11:59 p.m. (AEDT)\nPre-Employment Checks\nMacquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.\nYour employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.\nIf you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.\nApplications Close:\n21/10/2026 11:59 PMA Place Where You Belong\nAt Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.\nFlexible Work\nAt Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. 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