{"id":2904489,"url":"https://alion.io/job/australian-motoring-services-operations-specialist","title":"Operations Specialist","company":{"id":1992844,"name":"Australian Motoring Services","domain":"australianmotoringservices.com.au","url":"https://alion.io/company/australianmotoringservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":74000,"currency":"AUD","period":"month","gross":null,"usd_annual":623988},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T05:41:47Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T06:53:22Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"6 week contract - Immediate Start\nManaging a high volume of customer support tickets\nBased from our Melbourne Office + Hybrid\nWe’re looking for an experienced Operations Specialist to join our team on a temporary basis and help us respond to increased customer demand.\nThis is a great opportunity for someone who is tech-savvy, confident handling customer enquiries and comfortable working in a fast-paced ticket environment. If you’ve worked with Zendesk and can hit the ground running, even better.\nWhat you’ll be doing\nYou’ll support customers from enquiry through to resolution, including:\nManaging a high volume of customer support tickets\nInvestigating and resolving straightforward technical issues\nResponding to customer enquiries, complaints, disputes and refunds\nManaging escalations and identifying the right next steps\nProviding clear, professional and helpful written responses\nWorking across multiple systems while meeting SLAs\nCollaborating with internal teams and partners to resolve issues\nIdentifying opportunities to improve processes and the customer experience\nWhat you’ll bring\nIdeally, you’ll have:\nPrevious technical or customer support experience\nExperience within SaaS, technology, telecommunications, utilities or EV charging\nZendesk experience is highly regarded\nStrong written communication and problem-solving skills\nConfidence working across multiple systems\nThe ability to prioritise and stay organised in a high-volume environment\nA practical, customer-focused approach to resolving issues\nWhy join us?\nYou’ll be joining a team where you can make an immediate contribution, helping customers while supporting a fast-moving technology environment.\nIf you enjoy solving problems, working with technology and delivering a great customer experience, we’d love to hear from you.\nPlease note:\nThere may be an opportunity to extend this role for an additional 6 months.\nAbout the AMS Group\nThe Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions - from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We’re the team that keeps people and businesses moving safely. And we’re backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT). The mobility sector is a dynamic and fast-evolving market sector. With innovation in the Automotive and energy storage spaces, the AMS Group through its businesses - Assist Australia, Chargefox, and Club Assist - is leading the charge in this exciting market.\nFrom keeping people on the move to creating a sustainable future for all, your work across the AMS Group matters.\n***No Recruitment Agencies***","description_format":"text","description_chars":2697,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-20T07:28:26Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":1,"age_days":13,"expected_fill_days":39,"reasons":["conf:3","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":623988,"is_top_pay":true},"html_url":"https://alion.io/job/australian-motoring-services-operations-specialist","json_url":"https://alion.io/job/australian-motoring-services-operations-specialist.json","meta":{"generated_at":"2026-11-02T08:31:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1992844},"rest":"https://alion.io/mcp/rest/get_company?id=1992844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faustralian-motoring-services-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faustralian-motoring-services-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faustralian-motoring-services-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/australian-motoring-services-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faustralian-motoring-services-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2904489}},{"tool":"search_jobs","arguments":{"company":"australianmotoringservices.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2904489},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}