{"id":1521175,"url":"https://alion.io/job/australian-motoring-services-project-manager-customer-operations","title":"Project Manager - Customer & Operations","company":{"id":1992844,"name":"Australian Motoring Services","domain":"australianmotoringservices.com.au","url":"https://alion.io/company/australianmotoringservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":124000,"period":"year","method":"role_country_seniority_unknown","sample_n":67},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T06:04:02Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-19T01:01:50Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Shape the future of customer experience\nLead customer experience and growth projects from idea to implementation\n12 Month fixed term contract. Melbourne + Hybrid\nWe're looking for an engaging, delivery-focused professional to lead high-impact initiatives that improve customer experiences and drive business growth across AMS.\nYour initial focus will be enhancing the roadside assistance experience, helping to create smarter, more seamless services for our customers.\nWorking across Customer, Operations, Sales, Technology and key partner teams, you'll bring clarity to complex challenges, align stakeholders, and keep momentum strong from concept through to delivery.\nWhat You'll Be Doing\nLead customer operation and roadside experience initiatives from definition through to implementation and closure.\nDrive cross-functional initiatives that improve services, processes and customer journeys\nTurn ambiguity into clear plans, milestones and measurable outcomes\nFacilitate collaboration, remove roadblocks and keep delivery on track\nPartner with leaders and teams to embed lasting change and business improvements\nWhat You'll Bring\nProven experience delivering complex projects in fast-paced environments\nStrong stakeholder engagement and influencing skills\nA track record of driving outcomes and bringing people on the journey\nExperience working across operations, service, contact centre or customer-focused environments\nThe ability to balance customer needs with commercial and operational priorities\nWhy You'll Love This Role\nThis is an opportunity to make a visible impact on projects that matter. You'll work with passionate teams, tackle meaningful challenges, and help shape the future of how AMS serves its customers.\nIf you're someone who creates momentum, thrives on delivery, and loves improving customer experiences, we'd love to hear from you.\nThe Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions - from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We’re the team that keeps people and businesses moving safely. And we’re backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT).","description_format":"text","description_chars":2237,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-09-30T11:58:02Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.777,"p_room":0.9,"age_days":17,"expected_fill_days":39,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/australian-motoring-services-project-manager-customer-operations","json_url":"https://alion.io/job/australian-motoring-services-project-manager-customer-operations.json","meta":{"generated_at":"2026-10-19T02:12:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1992844},"rest":"https://alion.io/mcp/rest/get_company?id=1992844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faustralian-motoring-services-project-manager-customer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faustralian-motoring-services-project-manager-customer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faustralian-motoring-services-project-manager-customer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/australian-motoring-services-project-manager-customer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faustralian-motoring-services-project-manager-customer-operations"}]}