{"id":3781186,"url":"https://alion.io/job/australian-retirement-trust-application-support-engineer","title":"Application Support Engineer","company":{"id":1822045,"name":"Australian Retirement Trust","domain":"australianretirementtrust.com.au","url":"https://alion.io/company/australianretirementtrust","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-04T23:52:37Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T20:40:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Application Support Engineer, you'll be responsible for maintaining, supporting, troubleshooting, and enhancing critical IT applications across our organisation. You'll work closely with technical teams, business stakeholders, and external vendors to ensure systems remain available, stable, and optimised for performance.\nYou'll play a key role in incident management, release deployment, application maintenance, root cause analysis, and continuous improvement initiatives. This is an opportunity to work across a broad technology landscape while contributing to reliable services that support our business and members every day.\nThis role is a permanent opportunity and is based in Brisbane or Melbourne.\n Provide maintenance, support, and troubleshooting services across critical business applications.\nManage incidents and service requests to agreed service levels and operational standards.\nInvestigate application issues, perform root cause analysis, and coordinate resolution activities.\nSupport software releases, testing activities, deployments, and production changes.\nContribute to application availability, resilience, and disaster recovery processes.\nBuild trusted relationships with business stakeholders, technical teams, and external vendors.\nMaintain support documentation, processes, and operational procedures.\nIdentify opportunities for continuous improvement across systems, tools, and support practices.\nParticipate in after-hours support activities and on-call arrangements where required.\n It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:\nYou hold a degree in Computer Science, Software Engineering, or a related discipline.\nYour experience includes supporting complex enterprise applications and IT systems.\nYou'll bring strong problem-solving, analytical, and incident management capabilities.\nYou're confident communicating with technical teams, business stakeholders, and external partners.\nYou have experience supporting front and back-office transaction processing environments.\nYour understanding of IT service management practices helps you deliver reliable outcomes.\nYou'll have knowledge of software development lifecycles and Agile delivery methodologies.\nYou're familiar with the Superannuation or Financial Services industry.\nYou hold, or are working towards, an ITIL Foundation certification.","description_format":"text","description_chars":2649,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pension & Sovereign Wealth Funds"],"lifecycle":[{"event":"open","at":"2026-11-05T00:54:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:9","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/australian-retirement-trust-application-support-engineer","json_url":"https://alion.io/job/australian-retirement-trust-application-support-engineer.json","meta":{"generated_at":"2026-11-09T08:28:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1822045},"rest":"https://alion.io/mcp/rest/get_company?id=1822045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faustralian-retirement-trust-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faustralian-retirement-trust-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faustralian-retirement-trust-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/australian-retirement-trust-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faustralian-retirement-trust-application-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3781186}},{"tool":"search_jobs","arguments":{"company":"australianretirementtrust.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3781186},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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